Muhammad Zaim Md Azmi Email & Phone Number

Cheras 9 Miles, My

Federal Territory Of Kuala Lumpur, Malaysia

• Provide technical support to consumer on setup and configuration of F-Secure software products via different support channels.• Perform log analysis in order to find and resolve the root cause of any issues reported by the customers.• Work together with Tactical Defense Unit F-Secure Labs team to combat malicious programs (malware/virus/trojan).•Develop in-depth knowledge of how security applications work.•Properly escalate unresolved issues to appropriate internal teams (e.g.… Show more • Provide technical support to consumer on setup and configuration of F-Secure software products via different support channels.• Perform log analysis in order to find and resolve the root cause of any issues reported by the customers.• Work together with Tactical Defense Unit F-Secure Labs team to combat malicious programs (malware/virus/trojan).•Develop in-depth knowledge of how security applications work.•Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, R&D team, security ops center)•Be part of a global team in Customer Care that works around the clock to provide assistance to all customers around the world. Show less

Sepang, Selangor, Malaysia

• Work with SOC to support and respond to security technology needs• Partner with IT Ops to maintain and enhance security technologies. • Secure systems by establishing and enforcing policies, defining and monitoring. • Implement Single Sign On to intergrate with company’s application and systems. • Enforcing NAC cybergatekeeper to all inhouse users.• Deploy an Sophos Intercept X Endpoint Security and Safeguard File Device Encryption equipment to the latest stable firmware… Show more • Work with SOC to support and respond to security technology needs• Partner with IT Ops to maintain and enhance security technologies. • Secure systems by establishing and enforcing policies, defining and monitoring. • Implement Single Sign On to intergrate with company’s application and systems. • Enforcing NAC cybergatekeeper to all inhouse users.• Deploy an Sophos Intercept X Endpoint Security and Safeguard File Device Encryption equipment to the latest stable firmware release. • Liaise with Project Management teams, Stakeholder, Product Principle, Desktop Engineers and Service Desk teams on a regular basis. Show less

Malaysia

• Performing 1st level network troubleshooting to identify line status according to service product. Eg : IPVPN, MetroE, ADSL, IPVALUE, Wireless 3G.• Provide technical support to corporate/business users, specifically for Banking Industry (Maybank, CIMB, RHB, etc..)• Monitor and maintain network systems used by corporate users.• Troubleshooting WAN, LAN, Router, and Switch. • The configuration of routing and switching equipment. • Speaking with customers via email and phone… Show more • Performing 1st level network troubleshooting to identify line status according to service product. Eg : IPVPN, MetroE, ADSL, IPVALUE, Wireless 3G.• Provide technical support to corporate/business users, specifically for Banking Industry (Maybank, CIMB, RHB, etc..)• Monitor and maintain network systems used by corporate users.• Troubleshooting WAN, LAN, Router, and Switch. • The configuration of routing and switching equipment. • Speaking with customers via email and phone for initial requirements and reported fault. • To manage fault through effective fault management coordination and escalation. Show less

Petaling Jaya, Malaysia

Bandar Baru Bangi

Information Technology

Professional Cert In Sap Erp, Information Technology (Erp Sap)