Zain Saeed Email & Phone Number

Luton, Gb

Luton, England, United Kingdom

Individually was delegated the task to trial what was then an idea, for a central point of communication for the Terminal Operations/Passenger Services department at LLA, now known as the Guest Experience (GX) department. Assisted with the set-up of what is known as the GXO, based within the Airport Operations Control Centre (AOCC). Working currently as a GXO - dealing with all airport terminal issues such as fault reporting, receiving all medical first aid calls and deploying resource to relevant areas. Current role also includes overseeing guest experience within the airport including inbound baggage delivery, monitoring terminal locations remotely and maintaining a high level of health and safety for guests at all times whilst also ensuring we are delivering the highest level of guest experience and customer service to all passengers/guests travelling through the airport whilst also liaising with all airport stakeholders with any relevant airport updates at any given time. After trialling the role in the Summer of 2022, the role went live in March 2023. Assisted with writing up all of the the PSOPS (Standard Operating Procedures) for the role and also created training packs and PowerPoint presentations for new staff within the role to assist familiarise them with the role. Committed to working towards the growth of the GXO role to ensure it continues to improve and go from strength to strength and to continue its positive start and constant success at London Luton Airport.

Luton, United Kingdom

Ensuring levels of guest experience are always at a high standard by assisting in making the airport terminal a safe, happy environment for guests travelling through London Luton Airport. Assisting with emergency procedures, liaising with stakeholders and maintaining a high level of guest experience throughout to make the journey for guests an easy and enjoyable experience. Ensuring emergency procedures are adhered to and offering assistance to guests by means of exceptional service and attending first aids as a first responder to ensure safety of guests. First response to emergency situations such as fire evacuations whilst at the same time making sure our guests are safe and receiving the greatest level of guest experience. During my time here, I have also led training classes for new staff including planning sessions, working with groups in training and one to one training for external staff who are embarking on their journey at LLA. I have also seen through new projects within my department with free reign, using my own initiative to implement an operations control centre for my department ensuring growth, efficiency and practicality to enhance the way we manage our operation.

Luton, United Kingdom

Worked part time for 6 years as an aviation security officer at LLA. At the same time as completing my studies, I then went full time for 7 months before moving to another department within the airport. This role assisted me in gaining knowledge and experience within aviation and the role entailed ensuring a safe environment for guests to travel in and out of London Luton Airport.

Leighton Buzzard, Bedfordshire, United Kingdom

Worked for TDS Services Group as a Store Manager at their Leighton Buzzard branch. This role entailed day to day running of the store, manning staff levels, ordering and trialling new products and running the day to day operation of the business online as well as in-store.

London, Luton, United Kingdom

Developing and communicating new brand ideas for existing and start ups. Designing and collaborating in visual merchandise for stores and assisting in website support.

Higher Diploma In Business Management, International Business

A Levels, Psychology, Law, Sociology & Business Management

Business And Tourism

Education record

Independent school in Bedford.