Business growth and team development.Contracts and Client RelationshipOperations and Project ManagementCreating process and policies for different company management tasksMonitor project's cost and revenueEnsuring adequate administrative and system capacities for smooth running of operationsEstablish a work environment with minimum operational deficienciesLead on embedding operational and strategic performance indicators across the organization, providing visibility… Show more Business growth and team development.Contracts and Client RelationshipOperations and Project ManagementCreating process and policies for different company management tasksMonitor project's cost and revenueEnsuring adequate administrative and system capacities for smooth running of operationsEstablish a work environment with minimum operational deficienciesLead on embedding operational and strategic performance indicators across the organization, providing visibility and a range of reporting tools to enable performance to be managed.Work with the other Heads of Departments to embed efficient and effective operational processes and systems across the organization.Evaluate and prioritize the flagging and escalation of business risk ascertained from the analysis of performance data. Show less

Creating process and policies for different company management tasksEnsuring a steady headcount across all projectsMonitor project's cost and revenue.Ensuring adequate administrative and system capacities for smooth running of operationsEstablish a work environment with minimum operational deficiencies.Provide line management, skills development and direction for the department.Liaison with the IT department to ensure that operating and communication systems perform at… Show more Creating process and policies for different company management tasksEnsuring a steady headcount across all projectsMonitor project's cost and revenue.Ensuring adequate administrative and system capacities for smooth running of operationsEstablish a work environment with minimum operational deficiencies.Provide line management, skills development and direction for the department.Liaison with the IT department to ensure that operating and communication systems perform at an optimum level at all times and that there is twenty-four hour support and functionality so staff can work flexibly.Lead on maintaining and developing the WFM platforms and underlying databases to increase effectiveness and efficiency across the organization.Lead on embedding operational and strategic performance indicators across the organization, providing visibility and a range of reporting tools to enable performance to be managed.Work with the other Heads of Departments to embed efficient and effective operational processes and systems across the organization.Evaluate and prioritize the flagging and escalation of business risk ascertained from the analysis of performance data. Show less

Job Description- Planned, organized, and evaluated the operations of different projects for clients of Mindbridge, ranging from Customer Services Department, to back office operations and Finance credit control.- Directed and advised supervisor staff in providing reports to the management regarding shift operations. Managed 5 teams totaling over 60 staff members including 9 supervisors and 2 quality assurances executive and 1 manager.- Directed and Set standards for Quality… Show more Job Description- Planned, organized, and evaluated the operations of different projects for clients of Mindbridge, ranging from Customer Services Department, to back office operations and Finance credit control.- Directed and advised supervisor staff in providing reports to the management regarding shift operations. Managed 5 teams totaling over 60 staff members including 9 supervisors and 2 quality assurances executive and 1 manager.- Directed and Set standards for Quality Assurance Department.- Prepared reports for management to evaluating project operations. - Interviewed, hired and oversaw training of Customer Service/tech support and Credit control representatives.- Analyzed and prepared efficiency reports of different team reporting to me.- Developed innovative and cost effective SOPs for clients in order to increase clients business. Show less

Internship- Planned and organized Advertised Marketing campaigns for different clients.- Planned launching activities for different brands.- Oversaw design and printing of Magazines.- Prepared TVC Media campaigns for different brands. - Conducted business presentations to create and increase business opportunities