Zain Peerzade Email & Phone Number

Southborough, Ma, Us

Burlington, Ma, Us

Bangalore, Karnataka, In

Bangalore, Karnataka, In

Worked as Software Quality Assurance (SQA) Manager of E-enabling – one of the business divisions building technological capability around Web Services, Enterprise Security Services, Data Warehousing, and Portal Services. As SQA Manager:• Monitored process compliance of about 25 projects of different lifecycle models • Mentored project managers to engage in Six Sigma initiatives• Helped about 35 people get trained in the Six Sigma methodologies• Supervised the work of about 17 people in active Six Sigma projects• Monitored and facilitated about 7 Six Sigma projects with total savings of approx. Rs.12 million.• Facilitated monthly Quality Improvement Council (QIC) meetings of senior management and review project performances, and tracked corrective actions.

Bangalore, Karnataka, In

Successfully led teams consisting of about 5 – 50 members as a Project Manager in a broad range of projects in web-based application development, telecom, and networking domains. Project Management responsibilities include project planning and monitoring, product features planning, product delivery and support, performance monitoring and feedback to the team members, preparing technical proposals, pre-sales technical presentations to prospective clients, assisting the QA department as per quality guidelines.Wipro was the first company in the world to be certified at Level 5 of version 1.1 of CMMI.As a Change Agent for CMMI certification:• Responsible for CMMI level 4 process area implementations and rollout in about 40 projects, including pilot of new processes • Provided training to project managers in understanding the CMMI Maturity Level 4 processes• Participated in the FAR group interviews for “Wipro’s Advanced Processes and Practices”• Received appreciation for significant contribution towards achieving Wipro’s CMMI Maturity Level 5, and was felicitated by CQO of Wipro Technologies with a silver plaque.

Bangalore, Karnataka, In

As a Senior Engineer Software, led a team of developers for a telecom Customer. Responsible for development of a proprietary wireless base station product with enhancement requests.Trained in Six Sigma Black Belt.

Conway, Arkansas, Us

• Evaluated current operational processes and identified inefficiencies • Developed recommendations for improved and efficient SDLC approach for VP of IT Ops and Delivery• Established operational framework and engagement model based on the recommendations• Customized RACI along with creation of specific roles and responsibilities based on the organization structure• Developed clear and measurable metrics across the SDLC for successful project delivery• Improved decision making process (~18% improvement) by reducing the number of unnecessary communication hops• Established communication channels between different departments from security implementation perspective – firewall ports, unnecessary exposure, security penetration tests, etc.

Peachtree City, Georgia, Us

• Advised leadership team on Process Transformation and Compliance journey• Worked with several functional heads on rolling out a strategic charter on compliance issues while enhancing business agility• Created Focus Groups for Processes to get diverse perspectives and to establish working guidelines• Facilitated collaborative sessions with functional heads to understand the pain points• Created Process Frameworks by using a sequence of workshops – Clarification, Simplification, followed by, Refinement for Automotive-SPICE™ compliance across all their clients• Developed Quality Management System with an intuitive tiered structure to support policies, processes, templates, checklists, guidelines, etc. with ease of navigation • Ensured creation and adoption of consistent language as a communication baseline• Ensured minimal disruption being mindful of resistance caused by organizational change while maintaining increased adoption of new and enhanced processes• Designed and implemented Knowledge Base for efficient content retrieval with fewest clicks

Tokyo, Jp

• Consolidated ITSM and ITIL processes and tools across different business entities• Established ServiceNow framework across geographically dispersed business units (Japan, EMEAR, and, USA)• Created and managed an overall integration plan• Provided regular status updates to senior management using interactive dashboards• Planned, executed, and supported the Process & Tool Landscape work package for global transition, including risk management• Implemented a transformation program replacing legacy tools and processes with an integrated ITSM tool (ServiceNow) and associated processes• Created and operationalized multi-level ITSM process documentation• As a global lead (~20 member team), defined cross-functional services, implemented global processes based on ITIL framework based on Takeda’s needs• Coordinated the customization of ServiceNow based on the tailored processes• Created Service Readiness Testing (SRT) framework that involved hardware, software applications, infrastructure, and, databases with onsite-offshore coordination• As part of Global roll out via SRT, coordinated and conducted live scenarios – problems and proposed solutions that were agreed to and signed off by Takeda management• Created and managed customized training, managed regional entity expectations (US, EMEAR, Asia, etc.)

New York, Ny, Us

• Stepped in as an Engagement Lead to define a standard set of IT metrics for the CIO. • There was a need to develop these metrics due to the lack of standard measures for demonstrating streams of work across various business units. • Created charts and specifications for the CIO. Helped their IT team to create an interactive dashboard.• Responsible to engage Enterprise CIO, Corporate IT CIO, and their direct reports to bring them on a common communication platform regarding information needs and value statements to understand, consolidate, and, prepare a measurement program.• Performed value and needs analysis by mapping the key business drivers and value themes as obtained by conducting group and individual interview clinics.• Recommended Key Performance Indicators KPIs including defined detailed metrics specifications.• Created IT Roadmap to implement and operationalize these KPIs.• Focused on data collection, defining KPIs, and, on organization change management including understanding of the adoption barriers.• Reviewed their current practices through documented reviews and data analysis.• All this work culminated into alignment of tactical operations with organizational strategic goals.• On successful completion of the engagement, continued identifying similar new sales opportunities by working with C-level IT management with other business units.

Orange, Connecticut, Us

• Worked as Client Engagement Manager as the Customer took an initiative to improve and transform the capability of internal IT & IT related business processes to industry recognized process maturity after the acquisition of multiple gas companies.• Successfully managed and grew the account which started as a four-month engagement to a multi-year engagement.• Generated repeat business by making inroads with Development, Operations, and IT Governance business units.• Provided strategic IT and business process re-engineering solution enabling the organization to be more competitive by setting up foundation for consistent and high performance through end to end visibility of organization wide business processes.• Aligned and managed expectations of the CIO and direct reports.• Advised directors on setting up goals for their respective areas to achieve process maturity.• Designed and implemented a multi-step and multi-tiered workshop model to define and develop processes using a Process Working Group (PWG) for each process area involving the members from different functional and business units.• Customized and rolled out processes based on Wipro best practices and CMMI framework (CMMI-DEV and CMMI-SVC) to suit their business and IT needs. Selected CMMI Maturity Level 2 & 3 process areas and applicable tools.• Established end-to-end traceability between requirements & test cases.• Redefined roles & responsibilities and mapped them with the specific skill set.• Provided mentoring support during implementation and pilot.

New York, New York, Us

• As a Program Manager for Citibank LATAM operations, championed the process consistency and execution efficiency as led by Global Consumer Group department• Core member of the steering committee, representing LATAM, which helped conceptualize and design a Global Operating Model• Performed Gap Analysis between processes and tools landscape of LATAM countries and GOM across different lines of business (retail banking, credit cards, commercial banking)• Provided support to the practitioners to interpret and customize the new processes for project specific requirements • Worked as a Change Agent on parallel paths and provided support and hand holding at grassroots level of the implementation• Established process discipline for Demand Management (leveraging PlanView extracts) including the use of Oracle Primavera Portfolio Management (OPPM) tool• Implemented the process for an impactful pilot portfolio (example: Avatar, GRB, NetBanking)• Conducted full rollout of Release Management and Demand Management processes including checks and balances• Provided cross functional / cross work stream dependency coverage driven by deliverables• Developed a resource plan for GOM rollout driven by the process, tools and risk requirements. Resource plan accounted for uninterrupted operation and cost containment

San Jose, California, Us

• Spearheaded CA’s Software Engineering Excellence initiative for Agile Transformation• Engaged senior executives and CIO directs in this major agile transformation through eliciting requirements, prioritizing improvement initiatives, and, reporting engagement status• Implemented Agile (Scrum) practices across different project teams, developed best practices, provided training, and, mentored Project Managers and Scrum Masters• Created a unique blend of scrum practices tightly integrated into their existing software development life cycle• Streamlined development processes across multiple global development centers• Enhanced R&D organization’s product development and maintenance processes to ensure compliance to maturity level 3 of CMMI®• Led and directed the team which created a process catalog for existing processes, enhanced process architecture and framework• Established standards across processes and process artifact content and training content• Created and rolled out detailed program execution plan, established process performance baseline criteria, and, established training strategy and approach

Mclean, Va, Us

Integrated application support functions of Bank IT with Integrated Production System (IPS) to obtain cost efficiency of managing work centrally. Performed Gap Analysis and documented the interaction between various subsystems (Network Operations Center (NOC), facilitated discussions with Bank Support Groups (e.g. Bank NOC, Specialized Help Desk, Bank Mission Control and existing hosting & support functions) and Process Managers/ Owners. Defined "Interim Layer of Bank IPS" and managed organizational change before implementing a full IPS rollout.

Performed an in-depth assessment of its existing Electrical/Electronic (E/E) Systems Development Process (ESDP) and software engineering tools, and identified opportunities for improvements. Performed Gap Analysis based on industry best practices of CMMI Development version 1.2.Recommended process framework and implementation roadmap.

Wayzata, Minnesota, Us

As a Lead Process Consultant, performed an in-depth process assessment of their IT processes, benchmarked against industry best practices including gap analysis. Identified, created, and, prioritized a backlog of improvement opportunities based on clear risk-effort-reward criteria. Recommended a roadmap for process improvement. Assisted them with resource planning and demand management for critical technical roles. Established a strategy and mechanism for global communication.

As a Client Engagement Manager for GMACI worked as a liaison between Wipro and the customer, planning and strategizing consulting offerings, presentations, product and service demos, resource planning, issue management, etc. Business development responsibilities included generating additional business pipeline, meeting financial targets, resource management, and, creation and approval of SOW.Led a team responsible for implementing and deploying ITIL processes – Incident Management, Problem Management, Change Management, Configuration Management, and Release Management, across the organization. Led a team of consultants in supporting organizational process compliance and administration of commercial off the shelf (COTS) applications.

Detroit, Michigan, Us

As a Systems Integrator PM, led definition of a robust, flexible and scalable solution, based on current standard technologies with a goal of decreasing operating expenses, increasing flexibility, and, supporting the technology augmentation. Was mainly responsible for overall project management, eliciting business requirements, coordinating with development managers and hosting managers, assigning / monitoring / tracking project tasks, taking corrective actions, interacting with business stakeholders and facilitating work. This included tailoring organizational processes to meet the program requirements.Received a CIO Supplier Award Certificate of Recognition for successfully managing a critical project from Chief Information Officer (CIO) of world’s leading automobile company.

Phoenix, Arizona, Us

As a Senior Process Consultant, created a Process Quality Management system for development and operational processes, defined workflows, designed process templates, defined review mechanism, and set up review & audit processes. Setup workshops to define Requirements Development & Management, Test Planning, Test Execution, Incident Management, Configuration Management, Release to Production, and Post-Deployment processes. Received Certificate of Appreciation from IS Group Manager, for outstanding contribution to their Process Acceleration for Continuous Excellence (PACE) program.

Detroit, Michigan, Us

Mentored project managers throughout the lifecycle of the project, provided training and assistance in process compliance. Helped projects with Requirements Development, Requirements Management, process customization, Supplier Agreement Management process, peer reviews of work products, estimation, and performing supplier process reviews. Provided Quality Assurance services to a $40 million multi-year, multi-phase project with global deployment. Received Appreciation Letter from the Executive Vice President and CFO for contributions leading to successful deployment.Simplified the Risk Management process leading to savings in Project Management efforts and consistent implementation. Helped streamline the process compliance (release policies, exit and entry criteria) for release based programs, to ensure a seamless release into production environment of enhancements done to legacy applications. As a part of SEPG team, setup Process Improvement Proposal (PIP) Consul and contributed in planning and executing process improvements. Played a key role in getting the client organization assessed at CMMI Maturity Level 3. Activities included gap analysis, mentoring practitioners, providing appraisal training, compiling Process Implementation Indicator Descriptor (PIID) and participating in Functional Area Representative (FAR) group interviews. Organization achieved Level 3 in 11 months (industry average - 19 months). Defined CMMI Maturity Level 4 processes and created baselines and defined process & quality indicators.Received Appreciation Letter and a Memento from the Director of Global Program Office (GPO) for significant contributions in process definitions from a global financial services company.

Established a company to develop customized software applications for the local businesses and provide job oriented training in the areas of software, hardware, and networking. Employed about 12 people for developing software applications and as faculty members and trained around 200 students.

As a faculty member in the department of Computer Science, taught under graduate students (juniors and seniors) advanced courses such as Artificial Intelligence, Computer Architecture, Micro-processors and Micro-controllers. Guided many capstone projects for the senior students as part of their curriculum.