Zain Peerzade Email & Phone Number

Southborough, MA, US

Burlington, MA, US

Bangalore, Karnataka, IN

Bangalore, Karnataka, IN

• Worked as Software Quality Assurance (SQA) Manager of E-enabling – one of the business divisions building technological capability around Web Services, Enterprise Security Services, Data Warehousing, and Portal.
• Monitored process compliance of about 25 projects of different lifecycle models
• Mentored project managers to engage in Six Sigma initiatives
• Helped about 35 people get trained in the Six Sigma methodologies
• Supervised the work of about 17 people in active Six Sigma projects
• Monitored and facilitated about 7 Six Sigma projects with total savings of approx. Rs.12 million.

Bangalore, Karnataka, IN

• Successfully led teams consisting of about 5 – 50 members as a Project Manager in a broad range of projects in web-based application development, telecom, and networking domains. Project Management responsibilities.
• Responsible for CMMI level 4 process area implementations and rollout in about 40 projects, including pilot of new processes
• Provided training to project managers in understanding the CMMI Maturity Level 4 processes
• Participated in the FAR group interviews for “Wipro’s Advanced Processes and Practices”
• Received appreciation for significant contribution towards achieving Wipro’s CMMI Maturity Level 5, and was felicitated by CQO of Wipro Technologies with a silver plaque.

Bangalore, Karnataka, IN

As a Senior Engineer Software, led a team of developers for a telecom Customer. Responsible for development of a proprietary wireless base station product with enhancement requests.Trained in Six Sigma Black Belt.

Conway, Arkansas, US

• Evaluated current operational processes and identified inefficiencies
• Developed recommendations for improved and efficient SDLC approach for VP of IT Ops and Delivery
• Established operational framework and engagement model based on the recommendations
• Customized RACI along with creation of specific roles and responsibilities based on the organization structure
• Developed clear and measurable metrics across the SDLC for successful project delivery
• Improved decision making process (~18% improvement) by reducing the number of unnecessary communication hops

Peachtree City, Georgia, US

• Advised leadership team on Process Transformation and Compliance journey
• Worked with several functional heads on rolling out a strategic charter on compliance issues while enhancing business agility
• Created Focus Groups for Processes to get diverse perspectives and to establish working guidelines
• Facilitated collaborative sessions with functional heads to understand the pain points
• Created Process Frameworks by using a sequence of workshops – Clarification, Simplification, followed by, Refinement for Automotive-SPICE™ compliance across all their clients
• Developed Quality Management System with an intuitive tiered structure to support policies, processes, templates, checklists, guidelines, etc. with ease of navigation

Tokyo, JP

• Consolidated ITSM and ITIL processes and tools across different business entities
• Established ServiceNow framework across geographically dispersed business units (Japan, EMEAR, and, USA)
• Created and managed an overall integration plan
• Provided regular status updates to senior management using interactive dashboards
• Planned, executed, and supported the Process & Tool Landscape work package for global transition, including risk management
• Implemented a transformation program replacing legacy tools and processes with an integrated ITSM tool (ServiceNow) and associated processes

New York, NY, US

• Stepped in as an Engagement Lead to define a standard set of IT metrics for the CIO.
• There was a need to develop these metrics due to the lack of standard measures for demonstrating streams of work across various business units.
• Created charts and specifications for the CIO. Helped their IT team to create an interactive dashboard.
• Responsible to engage Enterprise CIO, Corporate IT CIO, and their direct reports to bring them on a common communication platform regarding information needs and value statements to understand, consolidate, and.
• Performed value and needs analysis by mapping the key business drivers and value themes as obtained by conducting group and individual interview clinics.
• Recommended Key Performance Indicators KPIs including defined detailed metrics specifications.

Orange, Connecticut, US

• Worked as Client Engagement Manager as the Customer took an initiative to improve and transform the capability of internal IT & IT related business processes to industry recognized process maturity after the.
• Successfully managed and grew the account which started as a four-month engagement to a multi-year engagement.
• Generated repeat business by making inroads with Development, Operations, and IT Governance business units.
• Provided strategic IT and business process re-engineering solution enabling the organization to be more competitive by setting up foundation for consistent and high performance through end to end visibility of.
• Aligned and managed expectations of the CIO and direct reports.
• Advised directors on setting up goals for their respective areas to achieve process maturity.

New York, New York, US

• As a Program Manager for Citibank LATAM operations, championed the process consistency and execution efficiency as led by Global Consumer Group department
• Core member of the steering committee, representing LATAM, which helped conceptualize and design a Global Operating Model
• Performed Gap Analysis between processes and tools landscape of LATAM countries and GOM across different lines of business (retail banking, credit cards, commercial banking)
• Provided support to the practitioners to interpret and customize the new processes for project specific requirements
• Worked as a Change Agent on parallel paths and provided support and hand holding at grassroots level of the implementation
• Established process discipline for Demand Management (leveraging PlanView extracts) including the use of Oracle Primavera Portfolio Management (OPPM) tool

San Jose, California, US

• Spearheaded CA’s Software Engineering Excellence initiative for Agile Transformation
• Engaged senior executives and CIO directs in this major agile transformation through eliciting requirements, prioritizing improvement initiatives, and, reporting engagement status
• Implemented Agile (Scrum) practices across different project teams, developed best practices, provided training, and, mentored Project Managers and Scrum Masters
• Created a unique blend of scrum practices tightly integrated into their existing software development life cycle
• Streamlined development processes across multiple global development centers
• Enhanced R&D organization’s product development and maintenance processes to ensure compliance to maturity level 3 of CMMI®

Mclean, VA, US

Integrated application support functions of Bank IT with Integrated Production System (IPS) to obtain cost efficiency of managing work centrally. Performed Gap Analysis and documented the interaction between various subsystems (Network Operations Center (NOC), facilitated discussions with Bank Support Groups (e.g. Bank NOC, Specialized Help Desk, Bank.

Performed an in-depth assessment of its existing Electrical/Electronic (E/E) Systems Development Process (ESDP) and software engineering tools, and identified opportunities for improvements. Performed Gap Analysis based on industry best practices of CMMI Development version 1.2.Recommended process framework and implementation roadmap.

Wayzata, Minnesota, US

As a Lead Process Consultant, performed an in-depth process assessment of their IT processes, benchmarked against industry best practices including gap analysis. Identified, created, and, prioritized a backlog of improvement opportunities based on clear risk-effort-reward criteria. Recommended a roadmap for process improvement. Assisted them with resource.

As a Client Engagement Manager for GMACI worked as a liaison between Wipro and the customer, planning and strategizing consulting offerings, presentations, product and service demos, resource planning, issue management, etc. Business development responsibilities included generating additional business pipeline, meeting financial targets, resource.

Detroit, Michigan, US

As a Systems Integrator PM, led definition of a robust, flexible and scalable solution, based on current standard technologies with a goal of decreasing operating expenses, increasing flexibility, and, supporting the technology augmentation. Was mainly responsible for overall project management, eliciting business requirements, coordinating with.

Phoenix, Arizona, US

As a Senior Process Consultant, created a Process Quality Management system for development and operational processes, defined workflows, designed process templates, defined review mechanism, and set up review & audit processes. Setup workshops to define Requirements Development & Management, Test Planning, Test Execution, Incident Management.

Detroit, Michigan, US

Mentored project managers throughout the lifecycle of the project, provided training and assistance in process compliance. Helped projects with Requirements Development, Requirements Management, process customization, Supplier Agreement Management process, peer reviews of work products, estimation, and performing supplier process reviews. Provided Quality.

Established a company to develop customized software applications for the local businesses and provide job oriented training in the areas of software, hardware, and networking. Employed about 12 people for developing software applications and as faculty members and trained around 200 students.

As a faculty member in the department of Computer Science, taught under graduate students (juniors and seniors) advanced courses such as Artificial Intelligence, Computer Architecture, Micro-processors and Micro-controllers. Guided many capstone projects for the senior students as part of their curriculum.