Zai Talley Email & Phone Number

- Smoothly managed day-to-day front desk operations for a busy remote urgent care clinic (over 200 doctors), facilitating care with doctors, pharmacies, and clinical laboratories - Assist 20-30 clients per shift with various issues, coordinating appointment booking, verifying insurance coverage, and explaining appointment expectations - Provide administrative and clerical support using EMR systems, ZenDesk, and Microsoft Excel

Tallahassee, Florida, United States

• Provided case management for clients who have been impacted by the hardships associated with HIV/AIDS • Worked with the Eligibility Coordinator to determine program eligibility per the provided grant guidelines • Utilized the Florida CARE Ware system to maintain case management and other aspects of their individualized care plan

Tallahassee, Florida, United States

• Supervised staff and trained employees on delegated tasks while monitoring productivity• Assisted Human Resources in the onboarding process of over 900 agents to Department of Health and Department of Children and Families• Maintained confidential electronic medical records, in accordance with all legal policies • Monitored calls to track customer service agents who were responsible to follow HIPAA guidelines while providing COVID 19 test results to clients

Tallahassee, Florida, United States

• Managed digital and physical filing systems for miscellaneous purposes • Provided support for my team by answering public inquiries and completing various clerical duties • Utilized different Florida Highway Patrol computer systems to verify invoices and other information