Zaitoon Umer Email & Phone Number

Toronto, Ontario, Canada

Lead and manage the entire Completing the Circle program consisting of 4 teams, having 3 Program coordinators and 11 team members.Program Analysis and Evaluation• Develop, recommend, and implement consultation and communication strategies/approaches; and identify new initiatives that may impact on program and service delivery.• Facilitate the resolution of program service matters, concerns, and contentious issues between operational areas and head office. • Evaluate and analyze program data to support implementation and delivery of programs and initiatives, including setting parameters for adjustments to the funder in the context of system wide service planning.• Analyze and evaluates program deliverables and policies to provide information, advice and/or recommendations to the management and ministry officials regarding options for operational policy and program changes.• Provide ongoing program monitoring for consistency in program delivery, procedures, guidelines, and performance standards. Develops options and makes recommendations regarding proposed changes/corrective measures.Program Support• Lead and/or participate on program and operational policy development projects and initiatives, including developing work plans to achieve program outcomes, scheduling and coordinating timeframes to support work plans• Participate with community partners externally and across the organization internally in the development and implementation of project initiatives including training materials and operational directives, tracking tools, information system requirements and evaluation criteria to monitor and measure program performance.Consultation and Evaluation• Develop and maintain relationships with stakeholder groups to represent Ministry/government operational policy and programs positions on issues and to obtain feedback and support on project initiatives for effective program and project development.

Toronto, Ontario, Canada

Work with clients, and often case workers, to translate from English to Urdu; ensure clients understand the process and documentation required for refugee cases, insurance claims, disability claims, etc.; demonstrate exceptional listening skills and an ability to assimilate words and information quickly, thereby making concepts clear to others

Oakville, Ontario, Canada

Created local brand recognition for the world’s largest in-home tutoring franchise through effective marketing and customer engagement; built a client base of 80 active students (elementary to university level) and a staff of 18 tutorsManaged day to day interactions with both students (or student’s parents) and tutors as their first point of contact, interacting face to face, by phone or email depending on the situation at handDemonstrated quick problem solving and commitment to task when schedule changes needed to be madeEnsured understanding of the students’ learning style/preferences as well as their needs and understood the tutor’s strengths to properly match students with tutors, thereby realizing high retention in student-tutor relationshipsVerified tutor’s time logs and administered bi-weekly pay cheques; learnt QuickBooks to manage Accounts Payables and Accounts Receivables for the franchise

Karāchi, Sindh, Pakistan

Managed relationships with multi-national and national companies (i.e.: P&G Pakistan, DHL Pakistan, Dunkin Donuts Pakistan, Novartis Pharm Pakistan, ICI Pakistan),establishing preferred vendor status with some clientsPartnered with key company representatives and internal Blue Communications staff to deliver annual revenue of $600,000 USD, with an annual growth rate of ~10%Acquired new business, establishing an objective of landing 1 new client every month, offering local 360 degree event management, marketing and creative solutions Coordinated a Pantene shampoo roadshow at retailers across the country, including recruitment, screening and hiring of 100 individuals who would promote the product to in-store customers, provide samples and details of the product Organized all logistics for employee appreciation events, often day-long events, for up to 1,000 attendees; secured event locations, catering arrangements, musical entertainment, guest speakers, sourced items for gift baskets, etc.Assisted with Dunkin Donuts’ launch of 3 store locations in Pakistan; partnered with a design team to re-brand donut boxes, corporate vehicles and holiday promotions to appeal to the local market

Karāchi, Sindh, Pakistan

Facilitated one on one meetings and conducted presentations with C-Suite Executives at leading employers to sell the concept of hiring ACCA members within their Finance departments for 2 year paid internshipsLanded long-lasting relationships between ACCA and prominent employers such as Siemens and ShellOrganized logistics for regular Employer and ACCA member networking events, allowing opportunities for both parties to mingle and learn from one another; hired guest speakers to deliver workshops or talks at these events