The Field Talent Staff role at Chick-fil-A’s Support Center is a position that involves traveling across the United States to support the opening of new Chick-fil-A restaurants. As a Grand Opening Trainer, the role focuses on preparing and equipping restaurant teams with the skills, knowledge, and culture necessary to deliver the exceptional service Chick-fil-A is known for. This includes leading training sessions, mentoring team members, and ensuring operational readiness during grand openings. Field Talent Staff play a vital role in creating a strong foundation for success in new markets while fostering meaningful relationships with Operators and team members nationwide.

Managed inventory levels and conducted end-of-month counts to optimize inventory management processes utilizing CFAHome Inform software.

Revamped Drive-Thru operations to drastically cut wait times by 2 mins and improved car count by 50 cars. Facilitated the training of over 50 employees on operating a new Drive-Thru with a 2-lane system using simulation, hands-on practice, and role-playing techniques.

Trained over 50 new employees to support the successful launch of a new Chick-fil-A through live simulations. Facilitated drive-thru training for 50 staff members, expedited role-playing exercises.