Zak Wolfe Email & Phone Number

Sunnyvale, California, United States

The movement to Zero Trust and containment is fueling a tectonic shift in security approaches and technologies we haven’t seen for over a decade. We’ve now entered the new era of containment. Since the attack surface continues to rise in complexity, organizations are rapidly embracing the Zero Trust principle of “assume breach” — changing the focus to.

Emeryville, California, United States

• Led client engagement strategy by proving a constant increase in platform value invigorating executive relationships
• 281% ACV expansion over 12 months at a Fortune 200 Company resulting in a 7-figure customer
• Represented the CS department for the launch of Tanium as a Service launch in July of 2020
• Led an account save play in my first 90 days at Tanium that resulted in a full renewal and expansion
• CSM of the quarter for Q3 FY 2020’ awarded by the Central territory AVP

Provo, Utah, United States

• Led AI global deployment strategy resulting in hyper-growth
• Engaged decision makers evangelizing ROI leading to expanding referenceable partners
• Collaborated with Data Scientists to ensure prescriptive models are deployed and adopted
• Navigated corporate hierarchies to expand decision maker contacts identifying new use cases
• Invigorated client partner relationships leading to multi-year renewals
• Earned MVP for Enterprise Customer Success Managers for FY 2018'

Chicago, IL

• Drove retention and expansion for GM, Haworth, Duke Energy, Accenture, and Regis
• Contributed to CSM group renewing at 108% & 100% to goal in 2014 & 2015
• Drove client's employee onboarding strategy and identified new use cases partnering with sales
• Managed escalations to protect customer relationships ensuring our commitment to their success
• Analyzed data in SalesForce and Jira to better understand our clients and CSM activities
• Led client plan for upgrades to minimize impact to integrations and production environments

Chicago, IL

• Owned relationships for Hendrick Automotive Group, Penske Central, & Luther Auto Group
• Ranked #1 out of 10 account managers in account usage, engagement, and new accounts
• Conducted product launch and follow up training teaching best practices to increase sales and optimize their online presence
• Engaged company’s strategic accounts by driving usage and implementing new products at over 200 dealerships nationally
• Embedded software tools into their daily processes making our solutions essential to the client’s day to day operations
• Increased advertising software utilization from 85% to 99%

Greater Chicago Area

• Provided direct sales to new and existing clients, offered service and support to increase client satisfaction and spend
• Expanded account base by prospecting new customers by selling the value of products, services and CDW platform
• Consulted with clients ensuring a deep understanding of their IT department’s go to market strategy
• Assisted customers manage the entire order process, from the initial sale to 3rd party vendor price negotiations

• Prospected customer leads
• Processed customer loans
• Negotiated with lenders
• Solved office IT problems

• Acted as multiple department problem solver
• Taught outsourcing transitional adjustment
• Managed tape backups, software updates, physical technical upgrades, SAP

• Managed router configuration, Cisco Works, tape backups, and off site tape storage
• Shadowed consultant’s and full time employees
• Problem solved through analytic analysis

• Managed clientele and warehouse inventory
• Acquired product sales
• Analyzed statistical order information

• Managed network environment through router configuration and daily data backups
• Provided customer support, client presentations, and trouble shooting
• Installed upgrades, statistical analysis, NDS administration, and typology expansion
• Managed computer lab help desk