Zakery Salisbury Email & Phone Number

Eagle Mountain, Ut, Us

Lehi, Utah, United States

Utilize Mandarin Chinese language skills to manage performance of and communication with teams located in Taiwan and China. Work directly with the Asia-Pacific regional director and VP of operations on expanding the business in the China/Taiwan region.Support library automation and analytics software. Work with fixing database errors in both Unix and Windows based platforms using multiple types of VPN and remote desktop access. Identify and document how to recreate other unintended bugs with the software and forward on to development for further testing and fixes.

Lehi, Utah

Manager for tier 2 tech support for a property management software company. Responsibilities include coaching team members, key performance indicator analysis, QA, and troubleshooting complex software issues before escalating to our development team.Areas of product focus include website templates, XML data feeds, API's, database integration, and general customer service.

Provo, Utah, United States

Manage two programs simultaneouslyManage multiple supervisors and 200+ agents. Manage development of supervisor team, quality team, bill to pay, scheduling, KPI reports, and client relations.Through leadership and by example, have promoted 6 supervisors, 2 QAs, Maintained top 10% performance for all teams. Successfully launched and expanded business for a new project.

Draper, Utah

Tech support and first level customer service for anyone wanting to buy/sell/register on eBay.Proactively developed and managed all Mandarin Chinese communications for eBay customer service.Departed for full-time employment.

Greater Salt Lake City Area

Independent contractor doing on-site and over the phone English to Mandarin Chinese and Mandarin Chinese to English interpretation for health and government clients. Mandarin Chinese Interpreter focused on consecutive interpretation for the medical industry.Translation of documents as requested.

Provo, Utah, United States

Hired on as a Mandarin sales representative assisting with web support (including order entry and technical support), product inquiries, shipping concerns, revenue inquiries, sales leads and more.Promoted to Mandarin Chinese Language Coordinator in less than 4 months. Responsible for developing the quality of customer service and Mandarin language ability of over 60 employees.Interview potential new hires and evaluate their Mandarin Chinese language ability.Develop training curriculum for current Mandarin employees.Monitor calls to ensure that the highest level of professionalism is achieved by each employee. Assist with escalated Mandarin calls. Help with translation of documents as well as interpretation services for international customers and distributors needing language assistance.