Zak Talbot Email & Phone Number

Fradley, Staffordshire, United Kingdom

• In-house software support to customers, staff, and the IT Support department- including customers from Germany, Ireland, Hungary, the Netherlands, France, Italy, and Poland. • Performing testing and QA procedures of the software.• Peer reviewing changes and new features.• Creating documentation of processes and changes. • Maintaining and creating system features and code using a combination of languages and technologies including PHP, JavaScript, MySQL/MariaDB, Solr, Bootstrap, and jQuery.• Managing my own workload of queries and support requests to balance them based on priority and prominence. • Delegating tasks to peers to ensure good customer experience.

Fradley, England, United Kingdom

• First line support to UK customers, and second line support to European customers.• Communicated directly with external customers and contractors. • Worked within a team of varying skillsets and specialties.• Proposed and undertook a project to improve the department’s deployment process.

Lichfield, England, United Kingdom

• Greeted customers, served on the tills, ensured the store was safe and tidy, and assisted with stock replenishment.

Lichfield, England, United Kingdom

• Volunteered alongside higher education studies.• Supported the end users of the IT systems.• Maintained and repaired the networking infrastructure.

Education record

Microsoft Technology Associate training in Networking Fundamentals, Windows OS Fundamentals, Security Fundamentals, and Windows Server.

Education record

A levels in Physics and History, AS levels in Maths and Travel and Tourism.

Education record

Activities and Societies: Mentoring Program, and Volunteered in the IT Department9 GCSEs grades A* to C, and 2 BTECs.