Zamil Salek Khan Email & Phone Number

Dublin City, County Dublin, Ireland

• Successfully led 10+ customers through onboarding, upgrade and training• Oversaw implementation of time and attendance programs for user training and support.• Assessed clients' current software capabilities and business needs to identify any deficiencies.• Communicated with clients on consistent basis to achieve requirements.• Provided software recommendations to assist clients in meeting business objectives.• Conducted scheduled system upgrades to maximize performance.• Participated in design and planning exercises for future software rollouts.• Delivered support training to help customers learn key features of applications.

Waterford, County Waterford, Ireland

• Worked with Government Agencies to Implement IAM software and decreased validation from days to mere minutes.• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.• Supported clients with business analysis, documentation, and data modeling.• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.• Analyzed problematic areas to provide recommendations and solutions.• Created and developed detailed work plans to meet business priorities and deadlines.• Organized and analyzed primary and secondary research to understand industry, market and company trends.• Aligned closely with business owners and employees to gather information and gain operational insight.• Integrated technology and business operations to identify targeted solutions to customer issues.• Conducted regular reviews of operations and identified areas for improvement.• Generated reports detailing findings and recommendations.

Austin, Texas Area

• Successfully release 10+ versions of Gluu Community Edition releases• Coordinated scheduled releases and updates.• Planned and orchestrated end-to-end processes• Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.• Collaborated with project developers, quality assurance team members and business analysts.• Managed simultaneous and multiple releases across various platforms and within diverse portfolios.• Managed release validation through development, testing and production phases.• Collaborated with software development project departments to align engineering efforts towards prescribed release schedule deadlines.• Interacted with quality management personnel to address customer issues with software defects, designing optimal resolution plans to maintain customer satisfaction.• Provided strategic plans to senior management for approval by internal stakeholders and aligned development teams.• Adhered to internal release development guidelines and processes to mitigate liabilities and align with business goals.• Set release management lifecycles according to internal business goals and ongoing development realities.• Wrote, updated and maintained project documentation.• Updated customers and senior leaders on progress and roadblocks.

Austin, Texas Area

Drafting agreements, Federation Agreement, Federation Policy

Dhaka, Bangladesh.

Draft Legal documents like contracts, deeds etc.

An open source library system consultancy company.

Msc Cyber Security, Computer Technology/Computer Systems Technology, Distinction

Cyber Security Masters with core modules covering penetration testing, cyber operations, information security principles and policy.

Ll.B., Law, First Division

Activities and Societies: Drama Club, Social Entrepreneurship ForumStudied courses covering Contract Law, Criminal Law, Civil Law, Cyber.

A' Levels, Mathematics, Physics

Activities and Societies: Chess Team, Cricket TeamStudied Mathematics and Physics.