I am a Enterprise Customer Success Account Manager (CSAM) at Microsoft, with over five years of experience in the tech industry. I specialize in account management, project management, software as a service (SaaS), and customer success, helping my enterprise customers in the West region achieve their digital transformation goals with Microsoft's solutions.I am also a subject matter expert (SME) on our Net New onboarding team, where I support the implementation of new customers to Unified Support and mentor other CSAMs on our process and relationship building. I have consistently achieved and exceeded my targets, earning recognition and awards for my performance and growth. As a lifelong learner, I have obtained certifications in Accessibility, Microsoft 365, and Azure Fundamentals, demonstrating my commitment to continuous learning and professional development. I enjoy working in a collaborative and dynamic environment, where I can leverage my communication, problem-solving, and leadership skills to create value and impact for my customers and my organization. I am proud to be part of Microsoft, where I can contribute to our mission of empowering every person and organization on the planet to achieve more.
Listed skills include Customer Service, Sales, Sales Process, Account Management, and 48 others.
