Safely transporte passengers with disabilities and limited mobility to appointments and destinations.Assist passengers in and out of vehicles, securing wheelchairs, and offering personalized support based on individual needs.• Maintain accurate trip logs, adhered to schedules, and followed all traffic and safety regulations toensure a safe driving environment.

In my role, I provided comprehensive technical support for a variety of devices, including desktops, laptops, Macs, Xerox printers, and various office applications. I was responsible for refreshing operating systems and imaging Windows and Mac OS for clients through phone, email, and in-person assistance. I efficiently created, managed, and closed support tickets in Azure and ServiceNow, troubleshooting, configuring, and migrating computer systems as needed.I addressed tickets both in-office and remotely, utilizing Microsoft Teams and Bomber software to resolve issues or escalate them to the appropriate departments when necessary. Additionally, I facilitated appointments between users and third-party service providers for laptop repairs, ensuring effective communication through email and phone. My commitment to user satisfaction included conducting follow-ups post-repair to confirm that issues were fully resolved. I contributed significantly to a laptop disposal project, overseeing the removal of over 60 laptops from the network. This involved executing PowerShell scripts to erase all user data, re-imaging machines to a factory state, and preparing detailed documentation to track large shipments.I also played a key role in a laptop replacement initiative, where I upgraded over 60 laptops by migrating user profiles with USMT, imaging new devices, and integrating them into the WAN domain. Throughout my tenure, I incorporated asset management into daily operations, ensuring precise tracking and maintenance of organizational assets, which enhanced overall operational efficiency.

Performed 25-30 trouble calls/ 2-4 installs weekly. Variations of troubleshooting cable, internet and phone services

Performed 25-30 trouble calls/ 2-4 installs weekly. Variations of troubleshooting cable, internet and phone services