•Lead management team through effective implementation of brand customer service standards and customer first selling behaviors to epitomize Hard Rock Stadium’s core values.•Supported the Operations Manager in the overall coordination, direction, and evaluation of departmental activities.•Managed day to day total store operations including training and development of store associates, labor management, asset protection, store conditions, and performance management.•Utilized KPIs, to maximize productivity, grow revenues, control costs, and ensure appropriate inventory management establishing a more efficient flow of product.

•Lead, direct and administer all housekeeping operations to include, but not limited to, budgeting and forecasting, inventory control, payroll, department management, policy and procedure implementation.•Ensured housekeeping service remained in alignment with management, maintenance, and other departmental directives; interacted with departmental managers to assure customer service excellence.•Purchased housekeeping supplies and equipment took periodic inventories, screened applicants, trained new employees, and recommend dismissals.•Conducted orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.•Ensured environmental standards were executed through astute supervision and efficient resource allocation.

•Provided strategic, operational and fiscal leadership of two stores such as opening/closing, inventory control, cash management, and various office/administrative duties to safeguard those objectives were met daily.•Hands-on day-to-day monitored and oversaw adherence to plans, policies, procedures, and govern a broad range of categories including sales, merchandising, customer service, embroidery, warehouse inventory, shipping/receiving, loss prevention, and staff development.•Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, and managing all store operating expenses.

•Management of office staff and training, financial advisement, monthly budget, office accounts (payable/ receivable), ordering inventory and supply, interviewing applicants, conducting monthly staff meetings and employee evaluations, debt collection, and resolving all customer service-related issues.•Performed executive assistant support functions for President and senior executives including expense reports, domestic and international travel arrangements, calendar management, scheduling meetings, and PowerPoint presentations.

•Planed, identified, communicated and delegated key responsibilities to provide support to the store manager for the overall success of daily operations.•Act in a lead capacity in the absence of the Store Manager.•Involved with daily initiatives for store visual, merchandising, planogram changes, inventory and shrink determined by the corporate office.•Recommended, selected, and helped locate or obtain merchandise based on customer needs.•Responsible for viewing interested applicants’ applications, calling to schedule interviews, assist in the interviewing and hiring process.