Zane Ullman Email & Phone Number

Asheville, North Carolina, United States

Asheville, North Carolina, United States

• Manage and coordinate the selection, configuration, implementation, maintenance and training for software applications used by Vaya Health to support all business operations.• Mediate between end users & software vendors as the point of contact and as a business advocate.• Perform Tier-2 support for on-prem and SaaS application issues following ITSM principles.• Provide support and guidance to the IT Operations team regarding Tier-1 support protocols.• Zoho ManageEngine ServiceDesk MSP-Plus administrator.• Enterprise CrushFTP administrator including automated, encrypted EDI file exchange.• Windows Server 2019 Datacenter with Microsoft SQL Server in Azure.• Unite Us NCCare360 SaaS support analyst.

Asheville, North Carolina, United States

• Personal and enterprise application selection, implementation and deployment.• Microsoft O365, cloud storage, backup and enterprise collaboration.• Linux and Windows HPC-Server configuration, migrations and expansions.• Apple MacOS, iOS and iPadOS support.

Asheville, North Carolina Area

• Commercial Application Support: Vendor management, license management, client & server updates, annual maintenance renewals & leases, acquisitions, utilization reporting, scripting, cost-reductions.• Incident and service-requests prioritized to achieve resolution within established SLA's. Achieved 98% on-time closure of incidents worked over last 24 months.• Service Desk tickets triaged based on ITIL foundation v3 principles. Experience using a variety of cloud-based ITSM systems, most recently ServiceNow.• Remote and local IT support for over 200 end-clients at ten sites across the US, Mexico, England and Brazil. Remote diagnostics, incident resolution, software updates and installations.• Administration and support of Windows 7, 8, 10, Server-2008, 2012 and 2016.• Windows HPC Server 2008, 2012 and Linux/UNIX cluster configuration, acquisition and deployments. HPC expansions and upgrades.• FTS global license sharing, VPN LAN license access (WFH + users visiting other plants), off WAN license borrowing (mobile use & customer visits without network access).• Managed catalog in excess of fifty COTS applications used by clients across the organization with a global budget of $30M for annual subscriptions, leases and support.• Administrator of CAD/CAM/CAE applications such as PTC Creo, Mathcad, Ansys Workbench, CFX, AutoCAD, STAR-CCM, MasterCAM, SmartAssembly, UG-NX, and nCode used to drive PLM.• Supported ERP design master data in SAP-PLM for solid models & drawings. Managed neutral file conversion servers on global team. Performed data import migrations for new business or new teams.

Asheville, North Carolina Area

• Responsible for all aspects of Turbocharger Durability: thermal-fatigue, mechanical-strain and NVH compliance due to hot exhaust-gas, combustion excitations and rotordynamic flow disturbances.• Ansys corporate representative facilitating seven Ansys license expansions over seven years plus deployment of a Dell PowerEdge 16-Node Windows HPC for engineering simulation.• Hosted monthly user meeting and ensured all analysts consistently applied CAE best practices.• Managed $300K in outsourced CAE projects to supplement resource shortfall. Subsequently recruited new analyst to expand analysis capability and reduce YOY outsourced expenses.• Simulated Turbocharger Thermal-Fatigue LCF and Mechanical-strain HCF.• Highly skilled user of Ansys Workbench and APDL coupled with PTC Creo.• Proficient analyst of mechanical and thermal fatigue codes applied in the aerospace, gas-turbine, automotive and off-highway industries.

Statesville, Nc

• Performance & Durability of off-highway Transmission & Axles via computational numerical simulation coupled with lab testing & field data validation.• ANSYS Mechanical simulation of axle components: Planetary gear sets, disc brakes, ring & pinion differentials, spindles, knuckles.• Proficient analyst of mechanical & thermal fatigue using PTC Creo, ANSYS Workbench, nCode, Patran, ABAQUS & FeSafe. • Dana is a Tier-1 supplier to the passenger car, commercial vehicle, mining, forestry, construction, agriculture, material handling & leisure-recreational vehicle industries.

Wooster, Ohio

• Full implementation of CAE Simulation for automotive drive-train components (manual & automatic transmissions & clutches). New simulation models validated/tuned with physical testing.• Awarded "Best Automotive Paper," 1996 ANSYS International Users Conference, Pittsburgh, PA.• Purchased & deployed a SGI Origin 2000 UNIX server for CAE users in engineering.• Implemented ABAQUS & I-DEAS CAE codes for Design engineers to use as an option to Ansys when initiating simulation further upstream in the design process.• Host & moderated bi-weekly user meetings to balance simulation workload, versus incoming project demand & resources.

Wooster, Oh

• Design, prototype, evaluate and performance test advanced automotive drive-train concepts. • Refine and propagate successful advanced designs into core design and manufacturing engineering groups.

West Palm Beach, Florida

• NASA Space Shuttle turbopump durability including thermal-shock stemming from cryogenic ignition at launch. • Manufacturing process development and turbo-pump airfoil redesign to postpone onset of LCF cracking. Methodology published in NASA Tech Briefs journal.• On-site rocket test inspection: Borescope, microscope, FPI, NDE. Test stand data reduction of transient ignition temperatures.• Security clearances (inactive): Confidential, Secret.