Zane Ullman Email & Phone Number

Asheville, North Carolina, United States

Asheville, North Carolina, United States

• Manage and coordinate the selection, configuration, implementation, maintenance and training for software applications used by Vaya Health to support all business operations.
• Mediate between end users & software vendors as the point of contact and as a business advocate.
• Perform Tier-2 support for on-prem and SaaS application issues following ITSM principles.
• Provide support and guidance to the IT Operations team regarding Tier-1 support protocols.
• Zoho ManageEngine ServiceDesk MSP-Plus administrator.
• Enterprise CrushFTP administrator including automated, encrypted EDI file exchange.

Asheville, North Carolina, United States

• Personal and enterprise application selection, implementation and deployment.
• Microsoft O365, cloud storage, backup and enterprise collaboration.
• Linux and Windows HPC-Server configuration, migrations and expansions.
• Apple MacOS, iOS and iPadOS support.

Asheville, North Carolina Area

• Commercial Application Support: Vendor management, license management, client & server updates, annual maintenance renewals & leases, acquisitions, utilization reporting, scripting, cost-reductions.
• Incident and service-requests prioritized to achieve resolution within established SLA's. Achieved 98% on-time closure of incidents worked over last 24 months.
• Service Desk tickets triaged based on ITIL foundation v3 principles. Experience using a variety of cloud-based ITSM systems, most recently ServiceNow.
• Remote and local IT support for over 200 end-clients at ten sites across the US, Mexico, England and Brazil. Remote diagnostics, incident resolution, software updates and installations.
• Administration and support of Windows 7, 8, 10, Server-2008, 2012 and 2016.
• Windows HPC Server 2008, 2012 and Linux/UNIX cluster configuration, acquisition and deployments. HPC expansions and upgrades.

Asheville, North Carolina Area

• Responsible for all aspects of Turbocharger Durability: thermal-fatigue, mechanical-strain and NVH compliance due to hot exhaust-gas, combustion excitations and rotordynamic flow disturbances.
• Ansys corporate representative facilitating seven Ansys license expansions over seven years plus deployment of a Dell PowerEdge 16-Node Windows HPC for engineering simulation.
• Hosted monthly user meeting and ensured all analysts consistently applied CAE best practices.
• Managed $300K in outsourced CAE projects to supplement resource shortfall. Subsequently recruited new analyst to expand analysis capability and reduce YOY outsourced expenses.
• Simulated Turbocharger Thermal-Fatigue LCF and Mechanical-strain HCF.
• Highly skilled user of Ansys Workbench and APDL coupled with PTC Creo.

Statesville, NC

• Performance & Durability of off-highway Transmission & Axles via computational numerical simulation coupled with lab testing & field data validation.
• ANSYS Mechanical simulation of axle components: Planetary gear sets, disc brakes, ring & pinion differentials, spindles, knuckles.
• Proficient analyst of mechanical & thermal fatigue using PTC Creo, ANSYS Workbench, nCode, Patran, ABAQUS & FeSafe.
• Dana is a Tier-1 supplier to the passenger car, commercial vehicle, mining, forestry, construction, agriculture, material handling & leisure-recreational vehicle industries.

Wooster, Ohio

• Full implementation of CAE Simulation for automotive drive-train components (manual & automatic transmissions & clutches). New simulation models validated/tuned with physical testing.
• Awarded "Best Automotive Paper," 1996 ANSYS International Users Conference, Pittsburgh, PA.
• Purchased & deployed a SGI Origin 2000 UNIX server for CAE users in engineering.
• Implemented ABAQUS & I-DEAS CAE codes for Design engineers to use as an option to Ansys when initiating simulation further upstream in the design process.
• Host & moderated bi-weekly user meetings to balance simulation workload, versus incoming project demand & resources.

Wooster, OH

• Design, prototype, evaluate and performance test advanced automotive drive-train concepts.
• Refine and propagate successful advanced designs into core design and manufacturing engineering groups.

West Palm Beach, Florida

• NASA Space Shuttle turbopump durability including thermal-shock stemming from cryogenic ignition at launch.
• Manufacturing process development and turbo-pump airfoil redesign to postpone onset of LCF cracking. Methodology published in NASA Tech Briefs journal.
• On-site rocket test inspection: Borescope, microscope, FPI, NDE. Test stand data reduction of transient ignition temperatures.
• Security clearances (inactive): Confidential, Secret.