Zane F. Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Area

Santa Clara Ca

Work on global devops team providing support and feature additions to the corporate CI pipeline framework. Develop tools leveraging AWS services to test and track performance of framework functionality. Mentor others in python automation and promote AWS best practices.

Palo Alto California

Work in NSBU CQE hybrid cloud team developing automation tools used for deploying and testing NSX solutions in AWS. Developed and maintain CI/CD pipeline for NSX hybrid cloud team. Execute tests on hybrid AWS solutions. Work with and support SRE team with feature improvements for SLM appliance and troubleshooting of deployment automation used in production.

Milpitas Ca

Work with product leads and engineering to develop cloud based solutions of on prem products. Develop automated tools to support deployment and scale testing of Intellego and BreachDetect products. Collaborate with QA and development to ensure tools provide proper functionality and fulfilled coverage needs Mentor junior engineers in python, virtualization technologies and automation.

Sunnyvale, Ca

Part of team developing test automation framework for Junos services. Responsible for GUI and resource manager development, test framework hardware deployment and wrapper development for driving chassis based traffic generators.

Palo Alto, Ca

- Used VMware product ecosystem and license knowledge to analyze customer VMware license entitlements to ensure license compliance.- Escalation point for ELA and advanced license entitlement issues- Responsible for reconciling customer licensing portal in accordance with customer entitlement.- Performed system testing on Oracle ELA environment.- Mentored team members on advanced software license troubleshooting.

Palo Alto, Ca

- Provided technical support for ESX evaluations, VMware Fusion and Workstation products.- Provided technical support for OS, application and LAN issues in VMware type 2 hypervisors.- Served as an escalation point for on unresolved technical support issues related to VMware desktop products and datacenter product licensing.- Developed technical documentation to assist CSRs with common technical support issues increasing customer satisfaction and decreasing the number of escalations by 25%.- Developed VBA scripts for automated reporting of case resolution metrics.

Foster City, Ca

- Provided desktop support for corporate office staff and executives in a Windows environment.- Created and maintained the helpdesk and customer service automated reporting service using SQL Server 2005 reporting services. - Provided remote technical support for ~70 field managers and technical staff.- Diagnosed and repaired Dell laptop, desktop and server hardware. (DCSE)