Zaneith Leow Email & Phone Number

As a Senior Business Analyst at ViewQwest, a leading ISP in Singapore, I apply my BSc in Business Administration and my Certified ScrumMaster (CSM) credential to design, plan, and execute digital transformation projects that enhance customer experience and operational efficiency. I have a strong background in IT business analysis, general business analysis, and business analysis planning and monitoring.In my current role, I have successfully delivered several innovative and impactful solutions, such as the automated provisioning of broadband for new sign-ups, the creation of an in-house inventory management system, and the launch of nBrace, a GUI for automated order processing with AT&T. I have also coordinated and launched Singpass authentication for ViewQwest's customer portal, making ViewQwest the first ISP in Singapore to implement Singpass login credentials to its telco services. I am passionate about leveraging technology to improve business processes and customer satisfaction, and I enjoy working with diverse and cross-functional teams to achieve our goals. I am eager to bring my skills, experience, and enthusiasm to your organization and contribute to your vision and mission.