• Provide instruction and guidance to the various process paths within the site according to guifelines set forth in the standard of work• Continuously provide process-driven information to frontline management and operators• Observe and maintain a safety culture by identifying safety opportunities• Ensure that customer obsession fulfillment as orders are processed per quality guidelines• AIM: Assess/Improve/Measure processes and techniques,• Develop, maintain applies learning tools and methodology• Develop data collection processes and procedures• Utilize MS Excel for compiling data, and report generation.• Develop Charting and graphing for reporting• Data Collection, Data Mining, and Problem-Solving• Develop ad-hoc reporting for other business areas• Influence and Drive Associate Development• Update SOPS and SOP Certification of AA’s and Management.• Ensure performance goals via manager-communicated action plans so as to remove barriers impacting good AA performance• Remain engaged with other departments to address shared interests which affect KPI’s in process area readiness, Safety, and training.• Deliver coaching and feedback to Amazon Associates related to productivity and quality performance and safety behaviors• Develop subject matter expertise on all IB and OB processes• Conduct Onboarding Training and Cross training• Actively speak and communicate effectively in a group setting• Active Listener and Subject Matter Expert• Able to recognize and identify barriers within a group or individual• Works effectively at all levels from AA’s to Amazon Leadership]

Praeter provides expert Guidance in Hospitality Revenue Management and HOA / Property Management in the areas of Customer Relationship Marketing, Customer Engagement/Fulfillment, Employee Engagement, Loyalty Marketing / Promotions / Benefits / Redemption, Budgeting, Forecasting, Vendor Management, RFP Processing, Project Oversight, Maintenance, Communications Applications, Payment Processing, Financial Reporting and Profit Optimization.

Major Responsibilities:• Plans, develops, and executes business objectives utilizing alongside regional team leadership• Charged with the development of objectives, organization policies to coordinate functions and operations between branches and ancillary companies.• Budgeting / Forecasting• Defining and implementing strategic direction• Oversight of employee experience improvement, client experience improvement, financial profitability, and operational integration of new acquisitionsYOY EBITDA Growth 7.0% Topline Revenue Growth 5.6% Expense Reduction 2.8%Employee Satisfaction 8.7%

• Oversaw property Reservations, Group Rooms Controller• Indirect oversight of Hotel Sales• Oversee 9 team members• Member of Property Executive Team responsible for top line reporting, budgeting, forecasting• Responsible for RMS, Global Distribution, OTA Oversight, Promotions and Package Design Concepts• In addition to the standardized practices of Hotel Revenue Optimization as it applies to all market segments, I was responsible for the development of revenue management strategies utilizing GOPPAR (Gross Operating Profit Per Available Room), (RevPAST) Revenue Per Available Space-Time and the associated Revenue Per Occupied Space Time (RevPOST).These matrices are designed to measure the efficiency of Total Sales gained via the occupancy of a Hotel or Meeting/Function space to attain revenue goals in relationship to the timing. availability, quantity, and marketplace demand of specific meeting space utilized by a group or overlapping groups.

As a part of the Property Executive Team, responsible for topline reporting, oversaw revenue optimization as it applies to TRevPOR and Total RevPAR across multiple demand streams and market segments. Duties entailed oversight of call center operations, budgeting, 30/60/90/13 month Rolling Revenue Forecasting, market diagnostics, STR Data, Property Revenue Management Leadership, AdHoc Report Development and Distribution, Meeting/Function Space Revenue Optimization, brand marketing strategy implementation, CRS management, CRM, third party Merchant Marketing.

• Barton Creek: Oversaw a Reservations Team of 8 and indirectly oversaw a Sales Team of 8.• Grove Park Inn: Oversaw a Reservations team of 22 and indirectly oversaw a Sales Team of 10• Train Reservations staff in the principles of Revenue Management• As a part of the Property Executive Team, responsible for topline reporting, oversaw revenue optimization as it applies to TRevPOR and Total RevPAR across multiple demand streams and market segments.• Duties entailed oversight of call center operations, budgeting, 30/60/90/13 month Rolling• Revenue Forecasting, market diagnostics, STR Data, Property Revenue Management Leadership, AdHoc Report Development and Distribution, Meeting/Function Space Revenue Optimization, brand marketing strategy Implementation, CRS management, CRM, third party Merchant Marketing

• Oversaw a team of 4: 1 revenue analyst and 3 reservation staff• In addition to the standardized practices of Hotel Revenue Optimization as it applies to all market segments, I was responsible for the development/design of revenue management strategies utilizing GOPPAR (Gross Operating Profit Per Available Room), (RevPAST) Revenue Per Available Space-Time and the associated Revenue Per Occupied Space Time (RevPOST).

Engaged with several world class clients including Revenue Management, Hotel Operations, loyalty, CRM technology, org design and performance management, sales teams, branding and digital and emerging channels to develop profit generation strategies within the aforementioned aspects of the business.

• Brought on for a contractual period with a start and end date.• First Revenue person that Seneca had ever hired. Developed and implemented entire revenue department, inclusive of Hotel, Gaming, Group, and F&B Revenues• Oversaw a team of 62: Directly oversaw 1 Director of Entertainment, 2 Managers of Entertainment, 1 Showroom Supervisor, 1 Director of Market Services, 1Director or VIP services, 1 Director of Reservations, 1 Reservations Manager and a reservation team.• Responsible for Brand Wide Hotel Revenue Optimization across multiple demand streams.• Directed and maintained Property and Revenue Managements.• Effectively evaluate market demand by utilizing diagnostics, CRS/GDS reports and STR data.• Led and directed all revenue management meetings, and, provide weekly/monthly/annual analysis and reporting for effective multi-level communication to senior management and across all revenue centers. Strategies resulted in year over year increases of:Cash ADR 67.4%Cash Room Revenue 10,4%RevPAR Growth 52.0%Win Per Occupied Room 27.5%

• Brought on for a contractual period with a start and end date.• First Revenue Person Foxwoods had ever hired. • Developed and implemented entire Revenue Department• Oversaw a team of 138: 1Reservations Manager,2 Assistant Reservations Managers.• Responsible for oversight of Hotel Revenue Optimization practices, applications, and principles throughout the Brand.• Established reporting capabilities of Revenue Management throughout all revenue centers so as to assist the business owners in maximizing revenue within levels of hotel and casino market demand• Revenue Management and Tiered Marketing strategies resulted in year over year performance increase of:Occupancy 8.2%Cash ADR 8.4%Cash Room Revenue 12.4%Gaming Revenue 38.0%

Oversee Hotel Revenue Management across segmented brands within the Mid-South Region in conjunction with Brand Operations Worldwide. Responsible for analyzing market and setting guidelines in price point analysis, revenue management strategies and control points. Established guidelines and directed Strategic Distribution and Partnerships.• Directly oversee 3 Directors of Revenue and a Reservations Team of 13• Oversee Multiple Hotel Revenue Management and Tiered Marketing applications and strategies across segmented brands within the Mid-South Region in conjunction with Brand Operations Worldwide.• Established guidelines and directed Strategic Distribution and Partnerships.• Revenue Management and Tiered Marketing strategies resulted in year over year performance increases of: Occupancy 4.2%Cash ADR 9.3%Cash Room Revenue 19.4%

• Responsible for managing hotel rates and availabilities across 115 properties (12,380 rooms) in an effort to maximize room revenues and RevPAR potential in numerous markets and conditions across a five-state region• Maintained and implemented strategies in regard to Strategic Distribution and Partnerships, and, managed multiple rate tier system across multiple legacy systems.

Managed resort availabilities so as to maximize revenue within levels of hotel and casino market demand. Analysis and response to resort market trends is supported by the implementation and results provided by both the Harrah’s Gaming and Revenue Management System and self designed procedures.

Managed Hotel availabilities so as to maximize revenue within levels of hotel market demand. Responsible for rooms division profitablity, price point analysis, rate positioning, meeting space allocation and thrid party distribution.