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Zara Coughlan Email & Phone Number

Experienced Fraud & Collections Team Leader with a demonstrated history of achieving operational excellence and exceeding client expectations at Grant Thornton Ireland
Location: Cork, County Cork, Ireland 5 work roles 1 school
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Current company
Grant Thornton Ireland
Role
Experienced Fraud & Collections Team Leader with a demonstrated history of achieving operational excellence and exceeding client expectations
Location
Cork, County Cork, Ireland
Company size
1039 employees

Who is Zara Coughlan? Overview

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Quick answer

Zara Coughlan is listed as Experienced Fraud & Collections Team Leader with a demonstrated history of achieving operational excellence and exceeding client expectations at Grant Thornton Ireland, a company with 1039 employees, based in Cork, County Cork, Ireland. AeroLeads shows a matched LinkedIn profile for Zara Coughlan.

Zara Coughlan previously worked as Payroll Analyst at Grant Thornton Ireland and Fraud & Court Case Team Leader at Abtran. Zara Coughlan holds Icp Dip, Advanced Diploma In Credit Management Aicdp from Irish Credit Management Training.

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Email format at Grant Thornton Ireland

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Grant Thornton Ireland

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Profile bio

About Zara Coughlan

As an experienced Fraud & Court Case Team Leader, I have a demonstrated track record of leading and managing teams to achieve operational excellence and exceed client expectations. Through my strong leadership skills and high level of attention to detail, I have successfully established and maintained relationships with personnel across the business, clients, and foreign governing bodies.My ability to develop employees in their future careers has resulted in the successful growth and progression of team members, and I consistently conduct performance appraisals to ensure continuous improvement. Additionally, I have extensive experience creating and updating training and SOP documents in line with GDPR to ensure team members are equipped with the knowledge and skills necessary to succeed.With my strong analytical skills and expertise in process improvement and workflow management, I have been able to introduce workflow improvements that have increased efficiency and productivity, while ensuring all SLAs and KPIs are achieved. I am dedicated to achieving excellence and continuously improving performance, and I am always seeking new opportunities to learn and grow both personally and professionally.

Listed skills include Customer Service, Microsoft Office, Management, Microsoft Excel, and 6 others.

Current workplace

Zara Coughlan's current company

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Grant Thornton Ireland
Grant Thornton Ireland
Experienced Fraud & Collections Team Leader with a demonstrated history of achieving operational excellence and exceeding client expectations
dublin, leinster, ireland
Website
grantthornton.ie
Employees
1039
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Company profile
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5 roles

Zara Coughlan work experience

A career timeline built from the work history available for this profile.

Fraud & Court Case Team Leader

Abtran

Cork, County Cork, Ireland

  • Manage document validation team and court case management team, including updating and implementing changes to document type and ensuring all requirements are achieved.
  • Establish and maintain relationships with personnel across the business, clients, and foreign governing bodies.
  • Develop employees in their future careers and conduct performance appraisals.
  • Ensure team successfully achieves all SLAs and KPIs.
  • Create and update all training and SOP documents in line with GDPR.
  • Monitor Service Level Agreements and introduce workflow improvements.
Mar 2017 - May 2023

Collections Team Leader

Abtran

Cork, County Cork, Ireland

  • Review collections team and set up training classes to improve overall collections process.
  • Lead the setup of a new business collection team that exceeded monthly and yearly targets.
  • Agree monthly and yearly collections targets with clients.
  • Recruit and interview candidates suitable for collections environment.
  • Responsible for all training, coaching, and implementation of process changes for collections team.
  • Report directly to client and host monthly meetings with clients and senior management.
Sep 2014 - Feb 2017

Customer Service Team Leader

Abtran

Cork, County Cork, Ireland

  • Build relationships with clients through monthly business reviews, call calibrations, and Voice of the Customer sessions.
  • Present analysis on websites to make them more user-friendly for customers and reduce call volumes to the centre.
  • Work with Business Improvement Analysts to introduce process improvements, productivity, efficiency, Average Handling Time reduction (use Gemba reports to manage and track performance).
  • Provide coaching and training to team members to ensure high quality of customer service.
  • Achieve KPIs and SLAs set by the client as per the contract; improve and maintain team morale and performance.
Apr 2014 - Sep 2014

Sales / Customer Service Advisor / Product Specialist Support

Abtran

County Cork, Ireland

  • Provided exceptional customer service, exceeding targets and KPIs
  • Demonstrated product expertise, advising customers on suitable options
  • Collaborated with cross-functional teams to resolve customer issues and ensure satisfaction
  • Participated in training sessions to improve knowledge and skills
Jul 2011 - Apr 2014
Team & coworkers

Colleagues at Grant Thornton Ireland

Other employees you can reach at grantthornton.ie. View company contacts for 1039 employees →

JH Jessica Hurley Jessica Hurley Colleague at Grant Thornton Ireland Cork, County Cork, Ireland, Ireland View → RB Ryan Belmont Ryan Belmont Colleague at Grant Thornton Ireland Ireland, Ireland View → GY George Yakub George Yakub Colleague at Grant Thornton Ireland Dublin, County Dublin, Ireland, Ireland View → IG Ivana Gorman Ivana Gorman Colleague at Grant Thornton Ireland Ireland, Ireland View → YC Yvonne Carmel Suniga, Cpa Yvonne Carmel Suniga, Cpa Colleague at Grant Thornton Ireland Dublin, County Dublin, Ireland, Ireland View → CS Cara Sloan Cara Sloan Colleague at Grant Thornton Ireland Ireland, Ireland View → AD Ailbhe Doyle Ailbhe Doyle Colleague at Grant Thornton Ireland Ashbourne, County Meath, Ireland, Ireland View → SB Sabina Belynder Onyango, Cpa Sabina Belynder Onyango, Cpa Colleague at Grant Thornton Ireland Dublin, County Dublin, Ireland, Ireland View → FL Fiona Lambert Fiona Lambert Colleague at Grant Thornton Ireland Ireland, Ireland View → KM Kituru Maguire Kituru Maguire Colleague at Grant Thornton Ireland Dublin 1, County Dublin, Ireland, Ireland View →
1 education record

Zara Coughlan education

  • Irish Credit Management Training
    Irish Credit Management Training
    Advanced Diploma In Credit Management Aicdp
FAQ

Frequently asked questions about Zara Coughlan

Quick answers generated from the profile data available on this page.

What company does Zara Coughlan work for?

Zara Coughlan works for Grant Thornton Ireland.

What is Zara Coughlan's role at Grant Thornton Ireland?

Zara Coughlan is listed as Experienced Fraud & Collections Team Leader with a demonstrated history of achieving operational excellence and exceeding client expectations at Grant Thornton Ireland.

Where is Zara Coughlan based?

Zara Coughlan is based in Cork, County Cork, Ireland while working with Grant Thornton Ireland.

What companies has Zara Coughlan worked for?

Zara Coughlan has worked for Grant Thornton Ireland and Abtran.

Who are Zara Coughlan's colleagues at Grant Thornton Ireland?

Zara Coughlan's colleagues at Grant Thornton Ireland include Jessica Hurley, Ryan Belmont, George Yakub, Ivana Gorman, and Yvonne Carmel Suniga, Cpa.

How can I contact Zara Coughlan?

You can use AeroLeads to view verified contact signals for Zara Coughlan at Grant Thornton Ireland, including work email, phone, and LinkedIn data when available.

What schools did Zara Coughlan attend?

Zara Coughlan holds Icp Dip, Advanced Diploma In Credit Management Aicdp from Irish Credit Management Training.

What skills is Zara Coughlan known for?

Zara Coughlan is listed with skills including Customer Service, Microsoft Office, Management, Microsoft Excel, Teamwork, Time Management, Team Management, and Training.

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