Zara Harvey Ba (Hons) Email & Phone Number

Doncaster, GB

Doncaster, England, United Kingdom

The role involves undertaking an initial IQA on End Point Assessments, focusing on ensuring that:o Processes have been followed correctlyo Grading has been applied correctlyo Assessors record keeping is current and accurateo Feedback provided by assessors is consistent in tone and levelo Identifying any assessments which require further IQA by an.

Planning, delivering and coaching specific industry-standard learning programmes for Leadership and Management, Business Administration, Sales and Customer Service. Making sure to be up to date and coach competencies, behaviours and skills.I create, develop and determine training plans, delivery schedules and supporting resources to deliver inspiring.

Doncaster, United Kingdom

My role requires me to manage the quality and compliance of apprenticeships for central and northern England which involves 15 assessors with over 1000 apprentices on Framework and Standard qualifications. As lead IQA I coordinate centre activity including Standard Verification visits for each of the centres as well as supporting Trainee Assessors with the.

Doncaster, United Kingdom

Coaching and assessing adult apprenticeships in a tight time frame, whilst building an excellent relationship with key stakeholder managers to make great use of the investment time provided.I took charge of my own CPD (Continuous Personal Development) requirements and completed TETRA, Poles, Steps & Ladders, Dropwire and internal customer wiring training.I.

Doncaster, United Kingdom

I managed different groups of unemployed 16–24-year-olds during their 6-week time on the Work Ready programme where they gained Level 1 Maths, English, Digital Skills and Business Administration qualifications. I ran all aspects (Assessing and Internal Quality Assurance) of the Tech Literacy programme including Traineeships, Barefoot, Work Placements and.

Doncaster, United Kingdom

Assessing learners work in line with the Joint Awarding Body guidance and ensure acceptable standards are being achieved and quality assessments made.Taking over 100 learners through their different Level 3 qualifications within the various SLA requirements ensuring they met the required ESFA and Ofsted requirements. Gained Level 3 Assessing Vocational.

Doncaster, United Kingdom

Delivering high quality learning making sure my learners leave with the skills, knowledge, and capability to meet and exceed their targets and objectives. This involved keeping my knowledge and skills at the highest level, including call observations, coaching, time online, spending time within sales teams.I completed the Basic Facilitation course and.

Doncaster, United Kingdom

Investigating claims of mis selling whilst taking ownership of high-level complaints made through the chairman's office. I was asked to lead in a bespoke project which involved dealing with various line of businesses throughout the company to help distressed customers, this involved being a direct contact for these customers to help prevent repeat calls.

Doncaster, United Kingdom

I have worked in numerous roles within BT Consumer including Customer Options Team (COT) advisor retaining customers. I then worked within the offline arena of COT escalations where my job was to own and resolve customer enquiries and complaints in relation to orders that had been placed within the COT arena. This enhanced my customer service skills and.

Bachelor’S Degree, English Language And Literature, General, 2:1

I worked part time and studied full time to complete my degree in English where I gained a 2:1 with honours

Avce Travel & Tourism & A Level German, 11 Gcse'S - All A-C'S, As Above