As Project Coordinator, I coordinated and led multiple outsourcing projects for various clients and industries, delivering high-quality customer service and project management. I oversaw the contact center operations, ensured compliance with service level agreements, and handled customer escalations and feedback. With my telemarketing skills, I also generated leads and sales for the company and the clients.Additionally, I applied my expertise in human resources and recruiting to source, screen, and hire candidates for diverse roles and sectors. I supported and led the talent acquisition team, contributing to the growth and development of the company, as well as the satisfaction and retention of the employees and clients. I am motivated by the opportunity to work in a dynamic and diverse environment, where I can apply my skills and learn new ones.