Cyrus B. Email & Phone Number

United States

Jotform is a full-featured online form builder that makes it easy to create robust forms and collect important data. Since our inception in 2006, trusted by nearly 20M users worldwide, our mission has been to help users create, manage, and share online forms and receive responses in the easiest way possible.- Providing first-line diagnostic / troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction- Utilizing our support ticketing system; Respond to incoming support tickets related to technical questions, service incidents, account issues, billing inquiries, etc.- Keeping track of your own support tickets, and follow through to completion- Providing accurate and timely support by documenting all issues and resolutions- Maintaining communication with customers during the problem resolution process- Acting as a customer-facing subject matter expert

Greater London, England, United Kingdom

• Crafted persuasive sales pitches to communicate value of company products and services.• Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.• Established relationships with prospects and customers to promote product understanding and drive sales growth.• Cold-called prospects and qualified leads.• Appointment Setting.

Malaysia

Nectar is one of the fastest growing B2B sales & marketing agencies in APAC. We emphasise high impact work (Pareto’s Principle) that generate revenue for our clients and strive to deliver high quality results. Join a team of A players who have strong work ethic & passion for growth.• Utilized HubSpot to manage sensitive client information and update existing and new client profiles.• Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.• Crafted persuasive sales pitches to communicate value of company products and services.• Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.• Built and managed accurate sales pipeline to maintain high volume of activity.• Established relationships with prospects and customers to promote product understanding and drive sales growth.• Cold-called prospects and qualified leads.• Appointment Setting.

Indianapolis, Indiana, United States

• Responsible for maintaining providers' demographics and Contract information loaded in the database.• Whether to reject or approve a claim through a thorough review and make adjustments as per EDIT CODES.• Pricing a medical claim.

Philippines

• Work with Thumbtack professionals/vendors and customers/clients over calls and/or chat or e-mail correspondence – gather and verify required information.• Consult and coach Thumbtack professionals by partnering with them, therefore setting them up for success.• Develop and implement performance improvement strategies and plans to promote their businesses and continuous improvement.

Philippines

• Assisted team leader with coaching and mentoring of new employees.• Answering inquiries and resolving multiple concerns to deliver a superb customer service experience.• Assisted customers with order placement, product returns and order tracking.

Philippines

• Increase customer satisfaction by confirming if their concerns have been resolved.• Confirm and/or follow-up tech visit to customer's premise.

Philippines

• Assisted team leader with coaching and mentoring of new employees.• Answering inquiries and resolving multiple concerns to deliver a superb customer service experience.• Assisted customers with order placement, product returns and order tracking.

National Capital Region, Philippines

• Triple Play Services – Handling issues In regards to FiOS TV, Landline, and FiOS• Translated complex technical issues into digestible language for non-technical users.• Collaborated with supervisors to escalate and address customer inquiries or technical issues.• Assisted customers in identifying issues and explained solutions to restore service and functionality.• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Philippines

• Super Agent [Billing Assistance / Tech Support / Upsell / Retention]• Analyzing customers' needs to save them from canceling their accounts.• Identified issues, analyzed information, and provided solutions to problems.• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Philippines

• Contributed to creative process through original ideas and inspiration.• Make logos & posters for the Foundation movements and projects.• Designing comic characters and sketching scenes, panels, gutter, caption, and speech balloons in the comic's pages.• One of the voice talents in the radio drama at DZRH AM station.

Homebased

• Verified health insurance information for diabetic patients.• Offered diabetic supplies kits to qualified patients based on their health insurance coverage.