Zdenek Soukup Email & Phone Number

Prague, Czechia

Prague, The Capital, Czech Republic

Prague, The Capital, Czech Republic

Leading multiregional IT integration team that developed bespoke customer solutions while integrating them with DP DHL IT landscape.Responsibilities: Leading a global team of 80+ IT Architects, Developers, Business Consultants and Projects managers across our 3 datacentre locations (AM, APAC and EU)  Developing a cross business unit B2B & A2A Integration Gateways as a Product, including Roadmap and strategic decisions based on SAG WM and Axway technology Delivering development projects related to integrations with value up to 2,5 MEur, while having various range of projects delivered by the team  Driving standardization for integration development in alignment with key business stakeholders (roughly 2000 new integrations delivered on B2B platform per year) Full Budget and P&L responsibility for the portfolio (up to 20 MEur)Key Achievements: Delivered program for DevOps cooperation in between BUILD & RUN organisation in DHL ITS focused on System Integration B2B area – 1 year program touching 120 people Setting up our integration strategy for “DP DHL integrator of choice”, including managing the cross BU global Working Group for an alignment on integration roadmap Implemented a resilient, high performing DPDHL Customer gateway – more than 2MEur project with heavy DR solution with “Near Zero Downtime” SLA definition Innovation – Introduced “Google like” transactional search and visibility tool based on Elastic Search, Logstash, Kibana (ELK) technology stack. Team received ITS recognition reward as this will reduce RUN cost by 0,5 MEur per year Innovation – new design and working proof of concept for modern future Integration Gateway – built up with IBM utilizing fully Cloud and Microservice Architecture Establish great cooperation with multiple stakeholders across the globe from various Business Units

Prague, The Capital, Czech Republic

Leading global Support team which is running internal DHL systems in area of FIN, HR and IT itself.Responsibilities: Leading a global support teams of 90+ IT support experts in our 2 Data Centres Prague and Kuala Lumpur – the team was lead through 4 direct reports and another 8 Team Leaders below 2 of them Managing internal IT Services for DP DHL IT Services organisation, as well for shared functions such as HR, Finance utilizing SAP technology and Service Now Ensuring consistent Service Level delivery across the globe, developing the One Team approach through knowledge growth and trust increaseKey Achievements: Supported release of Service Now toolset to DP DHL IT Services organisation as the key and the only one service supporting IT Processes as well as all users Led more than year long program to create full solution for Support of New Forwarding Environment based on SAP platform – won the “ITS Award for Team Work”  Have One Team spirit in in originally strongly diverse teams

Leading Support team for services serving Operations functionality across all DP DHL BUs mainly in Europe and also globally (Express, DGFF, Supply Chain, Integration)Responsibilities: Leading mainly regional support teams with 183 IT support experts organised in 5 domains located in Prague, while having support teams in Kuala Lumpur & Phoenix data centres  Delivering 420 IT services to DP DHL Business Units based on their SLAs with more than 20 Mission Critical Services for the company. Key Achievements: Managing of service delivery optimization through migrating of Service provisioning from Prague and Phoenix data centres to Kuala Lumpur data centre – annual saving of 2 MEur in cost Increasing flexibility through implementation of Six Sigma principles into Support processes delivering 10–30% of efficiency gain

Prague, The Capital, Czech Republic

Build completely new team in Prague to take over and support all IT services from exDanzas company (now DGFF), establish global cooperation with US and Asia and improve reliability of those services.Responsibilities: New regional support team build from zero to 50 IT Support Experts organised in 3 teams, while having another 15 experts in Phoenix and Kuala Lumpur date centre Delivering 420 IT services to DP DHL Business Units based on their SLAs with more than 20 Mission Critical Services for the companyKey Achievements: Introducing Follow The Sun support model provided by teams from Prague, Phoenix and Kuala Lumpur data centres for DGFF mission critical services Program to insource support for more than 30 services from the Danzas sites (Basel, London, Hamburk, New York, Phoenix) – 2 years long program. Global Award for 2005 for Individuals – Global Team Player – I was recognised as a winner due to fast take-over of on key service into our support from various teams across the globe