Rebecca Domingue Email & Phone Number

o Provide technical support to resolve complex issues via Zendesk ticketing system.o Troubleshooting and solving French and English users' technical issues with Veeva cloud applications remotely, via chats, Zoom meetings, and over the phone.o Manage incident requests according to defined procedures and service level agreements.o Document detailed incident.

o Kept detailed records of new installations and related licenses.o Educated service users on new software updates and system capabilities.o Resolved service user requests within target timeframes.o Conducted tactical troubleshooting to identify faults.o Updated software for new functionality and improved security.o Documented actions taken using work.

Colchester, United Kingdom

o Prepared official checks for customer and internal bank needs.o Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.o Received cash and checks for deposit, verified amounts and endorsements, and examined for counterfeit bills.o Responded and assisted customers with account inquiries and updates.o Explained bank.

Colchester, Essex, United Kingdom

o Managed outbound and inbound phone calls.o Supervised and trained over 15 new employees over a period of 2 years.o Operated in a fast-paced environment offering daytime and after-hours support to help customers.o Liaised with insurance providers about claims authorization and coding issues by ensuring they were resolved and exceeded monthly goals.

o Resolved customer queries over phone and by email.o Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.o Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.o Served as point of escalation for complex customer issues.

Master Of Science - Ms, Management

Developed knowledge and skills in creating and implementing strategic decision-making processes. Gained an understanding of managing.

Level 5 Diploma In Leadership And Management, Management, Distinction

Bts, Management Des Unités Commerciales Acquis

Activities and Societies: Les galeries Lafayette

Bachelor Of Arts - Ba, Business Management, First Class

Activities and Societies: 👮‍♀️Elected Student Governor during the pick of the pandemic by running an online campaign spontaneously.