Zhenbo Z. Email & Phone Number

Singapore

Singapore

- Exposure to Futurmaster full life cycle process, including design, gap analysis, collection of requirements, development, implementation, testing, deployment, and documentation- Acted as point-person for the consulting team in APAC dedicated to a global key account operating across more than 50 countries, scoped 5 projects for change requests and managed the resources allocation to provide support for the key account- Performed gap analysis by evaluating current software functionality and clients’ business processes, identified requirements and created action plans to bridge the gap- Had experience in modelling business processes and workflows with Camunda modeller. Designed and offered software solutions to clients and implemented the solutions by developing software functions using Batch and application-specific language, and configuring widgets for Supply Chain Control Tower, e.g., Forecast validation process, KPI indicators, etc.- Built User Stories on the sprint board and got involved in documenting SRS, FRD, TSD, Dictionary, training guide and user manuals etc.- Conducted use case tests, resolved technical issues and organized UAT to ensure customer satisfaction, achieving on-time project delivery under aggressive time constraints- Responsible for the re-platforming migration of software to Cloud for Asia Pacific's largest omnichannel platform for luxury brands, accomplishing the conversion to SaaS-based solutions, fostering long-term business relationships with the client and improving profitability

Singapore

• Data Analyst- Analyzed massive data from internal and external sources to measure business performance and reported to senior executives, helping leaders make data-driven decisions- Led a team to keep the finger on the customer service process to capture the time value of customer feedback, track KPI, help benchmark and provide advice to various departments of the organization- Built a brand-new performance assessment structure for the organization, increasing the number of reviews on social media by 500% and meanwhile maintaining the high ratings of 9/10 on average-Proposed a cost-effective and efficient transaction method to optimize the expense reimbursement, resulting in yearly savings of US$200K• Executive Assistant:- Developed strategic business plan for entrepreneurial business brands to exploit the niche market opportunities in APAC and Mainland China- Developed winning tender proposals regarding the supply chain strategy for the company- Worked directly with the vice president and assisted with overseas market expansion affairs. Involved in location selection and commercial space leasing in Europe- Responsible for the developmental change management to implement a new communication tool, saving employees a large amount of time on delivering messages, reducing the probability of getting important messages lost and keeping workforce engagement high

Singapore

- Led a team to analyze complex client requirements and structure supplier selection solutions by combining and integrating widely recognized supplier selection methods- Automated the solution and designed a user-friendly UI in MATLAB programming language, enabling complete novices to perform the supplier selection procedure smoothly

Munich, Bavaria, Germany

- Promoted products to customers especially those from Chinese-speaking countries, increasing monthly sales revenue by 20% from those customers- Reviewed the inventory to minimize the risk of lost sales and maintain the customer satisfaction

Master'S Degree, Supply Chain Management, 4.05/5.0

German, Dsh2 78/100

Deutschkurs bei der Universität

Exchange, Engineering Science

Bachelor'S Degree, Industrial Engineering