Zeeshan Salahuddin Email & Phone Number

Elkridge, Maryland, United States

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.Providing positive, timely engagements with customers during the check-in and check-out process.Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.Monitoring queues and providing accurate status updates to customers.Clearly communicate and partner with team members.

Windsor Mill, Maryland, United States

• Work with clients across the region to deploy operational IT solutions and services • Implementation and deployment of client infrastructure and GulfHr application.• Report and provide solution and resources to the client as per requirement into their premises • Manage cloud servers and Virtual resources for clients and for local staff Etc.• Managing network carrier installations, IP telephony, ISP and video conferencing• Technical aptitude on server infrastructure, network components, and end user support modeling.• Responsibilities included. Clients database Daily backups, Server’s (SQL database, Hyper-V, Active Directory), Network Drives, Remote cameras, DVR, All IT licensing, Technical support to clients remotely Etc.• Host and maintain websites and database on IIS and SQL server. SSL Hosting

• Provide technical support of Desktop, Laptop, Blackberry, IPhone & VPN.• Identified, Diagnose and transfer Remedy tickets to 1st and 2nd level support as a Help Desk.• Troubleshoot/Track issues and provide support of Lotus, Outlook, Mind align, PABX, Printer, Right Fax, Word/Excel, Laptop/Desktop application & hardware issues, User id policy creation/deletion support, LAN / Server health checkup, Mobile Handsets.• Create, manage & provide documents to users on new request of VPN, IPhone and Blackberry Ids.• Maintain all Blackberry/VPN users data and documents to create monthly report.• Provide all updates properly in standard format to our team and Managers monthly.• Co-ordinate with UAE and Malaysia region teams for Blackberry Enterprise Solution and VPN support issues.• Routinely manage systems/security policies of users at server end.• On emergencies, Support Data Centre issues as a backup member, Daily backup, Switches, PABX, DVR and DSL support.• Provide hands-on training of illuminate solution to meet user objectives as per SCB standard• Configure and support Wi-Fi, Wireless and modem issues• Maintain and update Remedy tickets and RMS system for logs.• Daily Server backup.

Karachi, Pakistan

Flight Attandent

Kohat, Pakisan

9 months Training at Kohat Air Base.