• Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy, and Organizational Units.• Management, administration, and troubleshooting of enterprise IT Services.• Troubleshooting technical problems related to windows server 2016, 2019, DHCP, DNS and maintaining the network infrastructure.• Daily review of assigned tickets with a focus on entering applicable work notes as resolution processes and tickets.• Resolve day-to-day technical issues involving network issues, applications, hardware, and peripherals.• Create and maintain technical solution documentation for support staff and end-users.• Responsible for the creation and maintenance of all documentation and diagrams required to support ICT.• Administration, support, and configuration of MS Office O365 for staff.• Administer and support Office 365 Azure and Exchange policies.• Provide AV, Teleconferencing, Video Conferencing, etc. technical assistance.

. Participates in planning computer network installations. Installs computer networks and connections for campus backbone. Installs network file servers, including network operating system software.. Evaluates, installs, configures, maintains, tests and upgrades computer hardware and software, including network hardware, relational databases and software at both the file server and workstation levels. . Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.. Troubleshooting system and network problems and diagnosing and solving hardware or software faults.. Liaise with vendors and other IT personnel for problem resolution. Installation Configuration and Troubleshooting of Active Directory, DNS Server, DHCP Server, FTP Server and VPN in Windows 2012 R2 Server. . Providing support, including procedural documentation and relevant reports.. Testing and evaluating new technology.. Organize and implement the firm’s help desk as directed by the firm’s Director of Internal Information Systems.. Planed, designed, and manage all LAN/WAN projects. Coordinated integrated network operation efforts, IT planning, security, and other technical areas.. Assisting experienced technicians and engineers with day to day tasks including backups, anti-virus and network upgrades.. Maintains inventory and purchases equipment and material in area of responsibility and coordinate with suppliers for maintenance of all office Equipment.

. Network Monitoring and Assistance in Network Maintenance.. Assist in installing and supporting an organization's local area network (LAN) and internet systems.. Assist in network modeling and planning.. Monitor, maintain, and test internet performance and ensure network availability for all users.. Maintain a stable network environment to assure maximum productivity of systems.. Conduct daily backups of network files and test on a regular basis.. Provide internal office support for all office software applications and validate licensing.