• Managed a dispatch team overseeing operations across 14+ cities simultaneously.• Implemented real-time scheduling adjustments for drivers as well as making schedules from scratch.• Interacted directly with customers, resolving issues promptly to maintain high service standards.• Led a team of dispatchers, optimizing workload distribution to maximize expertise.• Collaborated with the CEO and management team to develop new SOPs for enhanced operational efficiency.

• Directed dispatching, routing and tracking of fleet vehicles.• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.• Facilitated communications between customers and field personnel to answer questions or resolve concerns.• Closely monitored dispatch board to triage and prioritize over daily calls.• Monitored flow of paperwork and directed information to appropriate departments.

• Dealt clients through business emails, phone calls and live chat support• Built trusting relationships with clients through open and honestcommunication.• Developed and delivered engaging sales presentations to conveyproduct benefits.• Expanded sales revenues by identifying opportunities and executingcustomised marketing plans.• Negotiated contracts and sales terms with new and existing clients.• Handled customer complaints, resolved issues and adjusted policies tomeet changing needs.• Reported sales data to upper management for review.• Led sales team to exceed quarterly sales goals.• Trained and mentored new sales representatives

• Booking, last minute deals, travel insurances, hotel bookings, holiday packages and car travel.• Entertaining clients through business emails, phone calls and live chat support.• Collect payment for transportation and accommodation from customers.• Provided customers with top-notch, personal service in the development of sales of family, group and promotional travel packages.• Managed all travel documents ensuring everything is correct, current and up to date.• Writing business e-mails for promotions, customer attraction & engagement, answering queries and providing assistance to the clients.• Increased sales 10% by developing key marketing promotions targeting customer specific travel requirement.