Key Responsibilities:🔹 Oversaw teams of over 25 members, optimizing operations in Citi Bank's Credit Card & Personal Loan Business, enhancing efficiency and Sales performance.🔹 Spearheaded projects like "Customer Success Drive" and "Streamline Customer Experience Initiative", resulting in a 20% surge in customer satisfaction over 2 years, by tailoring solutions to effectively meet customer needs.🔹 Utilized Salesforce CRM to streamline processes, achieving a remarkable 30% reduction in processing time and boosting team productivity by 20% over 3 years.🔹 Implemented innovative projects such as "Efficiency Boost" and "Automate CX Strategy" to ensure more efficiency in processes, leading to a 25% decrease in customer dissatisfaction and a 15% increase in repeat business over 3 years.🔹 Doubled revenue to ₹105 crores INR (approx. £10.5 million GBP) while saving ₹14.7 crores INR (approx. £1.47 million GBP) annually through strategic process improvements over 3 years.🔹 Forged strategic partnerships worth ₹75 million INR (approx. £750,000 GBP), surpassing revenue targets by 20% and consolidating market leadership over 2 years.🔹 Achieved consistent annual revenue growth of 10-15%, reaching ₹120 million INR (approx. £1.2 million GBP) in the last fiscal year, outperforming industry benchmarks over 3 years.🔹 Mentored teams, driving a 30% increase in sales conversion rates over 2 years while maintaining a 5% turnover rate.🔹 Recognized for outstanding sales skills and leadership, fostering a culture of collaboration and excellence.🔹 Demonstrated effective communication and stakeholder management in projects like "EngageX Initiative" and "Client Connect Campaign", ensuring a stellar 95% project completion rate and earning accolades for project management excellence over 3 years

Working on helping Universities and Colleges across the globe to consistently reach-out to UK applicants who may be a good fit for their programs and enabling effective communication for the schools with these students on different CRM products. Key Responsibilities:1. Supervise and manage the overall performance of staff, Liaison with Universities Abroad and UK Office.2. Analyzing report, giving recommendations and developing strategies on how to improve quality and quantity for Achieving business and organization goals, visions and objectives3. In depth knowledge of the Indian and UK Education Market, Preparing and Implementing Marketing Plans for every quarter, Institutional Promotion, Coordinator with development of Recruitment Materials, Recruiting Activities, Preparing Presentations and Reports and Counseling Associates and Students, 4. Conducting Spot Admissions at British Council and University at British Education Fairs, Meeting Recruitment Targets, Following up on all direct inquiries with a view to convert them into prospective students.