AFKO Global Engineering is a total solution provider company in different trades like Construction, Oil and gas, Energy, Industry, and Repair and maintenance operations. AFKO represents world-famous European brands in Pakistan including Milwaukee Power Tools, Diamond Walraven (Hanging Support System & Anchors), and KingKrete Construction Chemicals.1- Achieved an average sales growth of 18% in the last 2 years along with 20% growth in revenue through customer, projects, and industrial development.2- BU budget development by forecasting targets based on Macro indicators, new and existing projects, Government schemes/reforms, scheduling expenditures, and required organizational reforms.3- Sales planning and Disciplined Sales Execution 10 customer visits (4 existing customers | 2 Prospects | 2 demo/product shows| 2 inquiries) a day.3- Led a high-performing sales team that achieved 115% of the team target.4- Customer platform growth by 22% along with a customer retention rate of>85%.5- Team development through TNA, product, and application training. Maintained employee retention rate @ 87%.6- Customer relationship development at all levels using High Wide and Deep techniques.

Directly reporting to Country manager in Pakistan. Liaison with international teams (Marketing & Sales) for development and execution of marketing activities in Pakistan.• Forecast business growth by analysing top-down (economic indicators), bottom-up approach (studying customer and market needs); identified countrywide potential established business growth strategies in line with organization objective.• Development of strategic marketing plans in coordination with the regional teams, implementation and execution of the business plans analyse and taking corrective actions.• Development and implementation of strategic brand elements include office and Hilti store branding, Outfits, Vehicle etc.• Development and maintaining customer database for business planning and analysing in terms of business trades, categories, regions and zones.• Developed and implemented digital roadmap for Hilti Pakistan including Ecommerce website, digital marketing i.e. platform selection, post selection (organic and inorganic) and conveying results analysis.• Development and execution of product promotions, slow mover stock movement by focusing the right customers for the rotation of blocked inventory and incremental business.• Strategic business development through customer and consultant seminars, marketing campaigns, events and road shows.• Price management; Exworks management, Country wide NSP (net selling price) development, gross margin setting, customer and project pricing.• Market research, developing relations with different business entities for exploring new business opportunities.• Product management; Pricing, development through targeted trades and logistic planning. Sales and customer development through product trainings based on technical comparisons and hands-on experience.• Developed strong communication and organizational skills through working on group projects.

Reported to operation manager in planning and execution of different activities related to Hilti store. • Managing Hilti store activities, business development through cold calls and inviting customers to visit the stores.• Managed a team of CSR for the completion of day to day business activities and utilization of the business development projects. This include various promotions communications to the customers etc.• Managing Hilti store inventory, planning for the required items to be displayed and refilling by sending details to main warehouse.• CSR development; TNA (Training need analysis) and development of Performance based incentive program on completion of short/long term objectives.• Organizing and helping in different marketing initiatives in Hilti stores, development of promotions and executing for incremental business.• Responsible for the development of service business, implementation of KPI's and ensure repair tools delivery.

Responsible for handling customer inquiries and complaints on Mobilink helpline.• Answering customer queries on 111, managing & recording new and existing complaints, routing to concerned department.• Handling a team of 15 CSR in the absence of team lead, answering to delayed customer complaints and queries.• Rotational team member of backend department(IRU), inter-department coordination for network and billing related issues.• Represent and explain updates to team in regular development session on behalf of team lead.• Providing GPRS solution by calling customers, educating them for different handset settings, follow-up calls and closing of activities after resolution.