Zane Gray Email & Phone Number

Atlanta Metropolitan Area

• Manages the implementation of MeetMax sofware for multiple clients concurrently• Develops and maintains expert level understanding of software and event technology solutions• Develops and maintains event specification documentation with new and existing clients• Implements new event configurations in the software per client specifications• Assists front-line technical support team members• Advises clients with software and technology solutions as new business problems/opportunities arise• Assists in the maintenance and development of software Knowledge Base to support user education• Assists the Sales team in the development of specifications for new projects• Maintains a current knowledge of trends in web design and development

Greater Atlanta Area

• Led build, and customization processes of cloud-based meetings and events solutions software for 30+ clientsacross North America, streamlining and improving end-user experience and adoption rates• Developed product knowledge bases, playbook articles, and led tutorials for client and client end-user usage• Served as the primary point of contact for multiple projects, answering clients questions and ensuring projecttimeline and budgets are adhered to, communicating project status to clients, project team members, andsenior level management• Consistently met and exceeded retention goals - 90% via executive business reviews and partnering withclient to meet desired goals• Successfully expanded single Enterprise-Level book of business, to 10+ accounts per year for one organization• Assisted with migration effort for 6 clients from previous version of software to latest version• Managed over 1,000 customer support resolutions with ease and confidence, leading to an improvedcustomer satisfaction score of over 80%Successfully acquired by TWST Events.

Norcross, Ga

• Managed team of 5 individuals• Responsible for growth and maintenance of company database providing over $20 million in annual revenue• Developed over 30 annual conference registration sites, along with supervising creation and execution of event scheduling software• Worked closely with vendors to proactively communicate and ensure all contractual compliance and service level agreements are consistently met

Norcross, Georgia

Norcross, Georgia

Norcross, Georgia

• Assists the maintenance of meeting planner database for events, print and online products, including promotional campaigns (surveys, marketing, fulfillment, etc.) • Provides data to the Planner Development Team to assist in building relationships that motivates qualified meeting planners to attend industry events, webinars, and/or receive conference magazine(s)

Greater Atlanta Area

• Researches, recruits, and develops professional meeting planners while remaining a liaison with industry suppliers• Verifies and logs information through cold calls, into Salesforce.com. Assists with meeting company sales goals for annual conferences.

Lawrenceville, Georgia

• Successfully assisted in the preparation and testing of official elections voting equipment.• Aided department in training of Elections Poll Officials.• Provided classroom technical support as well as on-site support prior to and during elections.• Accurately assisted with filing, mailing, delivery of equipment, set-up, inventory control, and auditing.Gained experience in programs such as PeopleSoft, FileNet, Microsoft Excel, and Microsoft Access.

Associate Of Arts - Aa

Education record