Zelda Savage Email & Phone Number

United Kingdom

After almost 7 years in Customer Success, it's time to take on a new challenge! Metrics that Matter is a program to formalize, measure and improve the key indicators of success for each customer we service. From sales discovery, through implementation, to customer success and ongoing account management, our vision is that customers will benefit from a personalized value realization plan, so all the solutions and guidance we offer are tailored to your particular business objectives.

London, United Kingdom

I am an Enterprise Customer Success Manager, working with the largest and most complex customers, helping them achieve their objectives with Bullhorn's CRM, Pay & Bill, and Analytics SaaS.Highlights:- Responsible for $3M ARR book of business- Project Management of Customer Success engagements and internal projects- Churn prevention and mitigation - Thought leadership and mentoring: training, webinars, public speaking - Use of CS tools such as Gainsight, Salesforce and ConfluenceThe role involves a high degree of technical and functional understanding across multiple co-dependant products, as well as in-depth knowledge of the Staffing industry, business practices, compliance, payment and invoicing processes and user experience.

London Area, United Kingdom

Bullhorn Analytics (cube19) is the leading Business Analytics SaaS platform designed exclusively for the recruitment sector. By using data to improve decision making, our customers enjoy improved margins, reduced time to fill and better efficiency all the way through the recruitment lifecycle.I worked in the Customer Success department as Customer Strategy Manager, where my main purpose was to ensure our customers realised value from the platform from day 1. I drew on my many years of experience in Staffing, both from a Sales and Operational perspective, to quickly identify my customers' desired outcomes, and work with them to accelerate their business in achieving them.The position involved much creativity and thinking outside-the-box when it came to problem solving. My forte was manipulating the platform to capture the nuances of each unique customer's processes, without customisation being required.As a start-up, the responsibilites were fluid and not strictly within the confines of Customer Success, covering Business Analysis, Product Management and Technical Project Management.

London, United Kingdom

With 10+ years experience in recruitment, the purpose of this role was to free up the Directors' time for sales and growth while I oversaw the operational aspects of the business. This includes managing the contract and compliance department (contractor paperwork, management and umbrella companies, client TOBs and legal queries), managing and renegotiating supplier relationships (such as job boards and office leases), acting as project manager for various implementations, including migrating the IT system to a cloud based model, changing the VOIP system, and migrating to a new CRM.

London & Moscow

I founded Alden Consulting in July 2013 to provide innovative and quality recruitment services to the markets of Russia and the CIS, within the sphere of IT & Telecommunications.Unfortunately, after the annexation of Crimea and the imposition of Western sanctions, the Russian economy fell back into a financial crisis, and the key market for Alden Consulting rapidly disappeared. As a new and small business, Alden could not weather the storm and I took the difficult decision to close.

International

During my time in this position, I established a subsidiary in Russia and developed business with a number of Russian clients. I was responsible for both the back office aspects, such as invoicing, tax returns, P&L, and team management, in addition to front office tasks of business development, account management, plus building a base of 75 contractors with Russian clients. Key achievements:- Growing the contractor base in Russia and CIS to 75 contractors- In 2011, I was top biller in the UK (out of approx 100 recruiters) and 2nd globally (out of approx 400) with figures of over £800K- That year, my P&L delivered over £1m in profit and £8m in revenue

Moscow, Russian Federation

In April 08 Greythorn's parent company, the FiveTen Group, successfully completed the purchase of Antal International Russia. I transferred to Moscow to continue supplying my existing clients, still specialising in the telecoms field, specifically mobile network rollouts.

London, United Kingdom

Greythorn recruited me to develop business in the Russian and CIS markets. This business soon proved to be very successful, and became a strong revenue stream for Greythorn. In April 2008, Greythorn's parent company, the FiveTen Group, completed the acquisition of Antal International Russia, and I moved to Moscow to deliver my business locally.

360 Recruitment Consultant focused on the Banking and FinTech market.

I undertook a number of translation from Russian into English, including articles, books. I also did projects for the BBC and ITV.

I undertook a number of translations for various projects, including Mastermind.

Ma, Russian, Distinction

Ba, French And Russian, 2:1 With Distinction In Spoken Russian

A-Levels, Maths, English & French