Zelma Marable Email & Phone Number

I am contracted out to American Express Global Business Travel as the GDS Strategist, business system analyst and project manager for Sabre and Travelport GDSs.

Analyzed and supported daily business operations of air and non-air products within a private label organization and Orbitz Worldwide INC car rental operations. Supported account managers by conducting research and providing data to support clients and drive business growth. Monitored daily operations and supplier performance to ensure compliance with company standards and contract terms. Investigated supplier issues to ensure system integrity and lowest rates for customer purchases. Participated in hiring new team members, Assigned to high profile projects.Key Contributions:Hired to manage Dynamic Packaging private label product; assumed additional accountability for Orbitz car rental business based upon excellence in job performance and industry knowledgeManaged on-time corporate consolidation deployment by moving corporate contracts with negotiated fares from an Apollo platform to pricing on the Worldspan platform Researched, investigated, and recommended enhancements to private label product that improved origin/ destination and electronic ticketing filtering Validated air contract filings from various carriers for accuracy in fare quotes / displays to ensure supply channels operated at highest efficiencyOrchestrated multiple improvements to private label product such as child/infant pricing corrections, error message clarification, and baggage charge processing Expanded air suppliers of private-label packaging products from 30 to 114 (including international carriers) that increased volume by 50% and created additional revenue streamsAudited car rental fares and executed system changes to eliminate discrepanciesMitigated corporate risk by detecting fraudulent activities, saved the company over 16k, and implemented a fraud detection system enhancement

Managed 9 air products for reservation system, developed detail requirements for product enhancements, created user test plans, and conducted UAT. Supported suppliers and vendors, Responsible for managing and participating on high profile projectsKey Contributions:Created accrual tables for frequent flyer programs that facilitated processing of airline creditsRepresented company at industry meetings ; influenced members to be favorable to Galileo system; standardized industry processes and proceduresRewrote a chapter in the schedule manual that restructured and standardized messaging used for airline schedules, facilitated immediate online schedule updates, and decreased/eliminated schedule problemsDesigned an interactive group product that facilitated group bookings, streamlined the reservation process, and decreased agency processing time by 50%Developed a process that standardized carrier and Global Distribution System schedule processing, eliminated exceptional coding, reduced scheduling errors, optimized yield on flights, and improved customer satisfaction Enhanced the Booking Table that facilitated sharing of scheduling data and facilitated individual airline deviations from industry standardCreated new messaging for air industry for direct scheduling which eliminated manual update and standardized the airline industry and decrease cost of resources Developed a training guide and conducted training for the manual scheduling product; communicated complex data in user friendly format to facilitate autonomy for manual schedule updates.Designed tax table that enhanced pricing quotes and provided real time tax reference dataEnhanced computer fares system to reflect historical tariff data and facilitated automatic pricing of past-dated tickets, automatic refunds, and ticket reissueCoached and motivated team in moving fare data from a domestic tariff to an international tariff 3 months ahead of schedule and with no business interruption

Bachelor Of Science (B.S.), Business Management, 3.5

Education record