Zena Velasquez Email & Phone Number

Seattle, Wa, Us

Greater Seattle Area

At QAD | Redzone, we bring you the number-one connected workforce solution for increased productivity and engagement among frontline manufacturing employees - average of 29% productivity uplift in the first 90 days. Our solutions enable enterprises to ensure the right quantity of the right product is in the right place at the right time for the right price. With 40+ years' experience in ERPs specific to the manufacturing industry, QAD offers a single pane of glass view into all aspects of an organization's business related to supply chain and manufacturing - with simple extensions reducing the need for expensive customizations, our global trade, transportation execution, digital commerce, supply chain and connected workforce solutions provide the all-in-one experience an organization needs to properly streamline and keep up with the changing demands of an increasingly-digital, AI-heavy world.In addition to creation of eLearning and other collateral for the Sales organization, I am responsible for the administration of Seismic, our sales enablement platform, and Lessonly, our content creation platform and learning management system, as well as creating and facilitating training for various internal QAD Sales leadership teams, other departments and external partners as needed to enable all of our sellers with the tools they need for success! As the design expert on the Sales Enablement team, I also provide slide support to internal teams.

Remote

Formerly Gemalto (merged)I create world-class, global Sales training and enablement content.I analyze audience needs and create engaging, clear and concise global training content for an experienced cybersecurity Sales audience. In collaboration with subject matter experts around the world, I gather information, then evaluate and determine how best to train the intended audience on it. In this role, I also maintain content within our learning management system, Cornerstone, assist with facilitation and planning of webinars, design logos and iconography, and am regularly implementing enterprise-level enhancements to our global training program to ensure we are providing our Sales team with the best possible training content, since we rely on them to help organizations start protecting their data better!

Greater Milwaukee Area

Ghost writer and copy editor for B2B marketing content, including blog posts, content offers, social media posts, CTAs and more. Insuretech specialty.SI training content and documentation for software implementation.

I worked with xRM, a Microsoft Gold Partner, serving as both Project Manager and Content Developer for custom development and implementation projects for large-scale organizations. I also fulfilled additional instructional design and sales/marketing needs related to Microsoft Dynamics CRM and Microsoft Dynamics 365, as well as additional custom software platforms.• Project Manager for large-scale custom development and implementation projects for clients• Created marketing and instructional videos from start to finish (determined subject matter, wrote script, recorded audio and screen, designed slides, edited, produced and uploaded)• Scripted and delivered live, virtual and onsite end-user and train-the-trainer functionality training sessions• Designed and wrote user manuals for custom software products• Wrote "how to" and product update blog posts about Microsoft Dynamics CRM/365• Maintained company social media pages (LinkedIn, Facebook, Instagram, Twitter, blog)• Managed, created and executed social media marketing strategy • Responded to calls from prospects, detailing services offered, worked with them to get started using the product and sign up for training packages, including setting up 30-day trials and closing sales• Website UX and content• Worked directly with customers (ex.: Microsoft, Los Angeles Unified School District, NYC Department of City Planning) to provide top-notch training, instructional videos, and user manuals on custom software platforms• Worked independently and remotely, managing and prioritizing schedule accordingly

United States

• Provided top-notch customer service while dealing with stress and last-minute changes• Worked on a team to overcome adverse situations• Was selected from a pool of over 200,000 applicants for less than 1,500 positions

Knoxville, Tennessee Area

• Designed icons, logos, and graphics for use in training and orientation• Wrote, designed, and created e-learning courses

Greater Milwaukee Area

• Designed and developed engaging, company-branded software training materials (incl. redesigning versatile partner training manual template)• Created training videos (incl. writing scripts, designing slides, recording audio and video, editing and producing)• Uploaded to, tested and maintained videos in LMS• Managed multiple projects and tasks simultaneously, working with a wide variety of people and departments• Revamped client training programs for five insurance value-added software programs• Produced professional, visually pleasing, company-branded content with little turnaround time

Greater Milwaukee Area

• Wrote and revised benefits-related documents for BrokerBriefcase (e.g.: policies, newsletters, health/wellness programs, social media programs), an online, client-facing database• Video editing using Camtasia• Brainstormed and wrote articles for the new employee newsletter• Researched benefits-related subjects for inclusion in BrokerBriefcase documents• Developed and designed step-by-step procedures for digital processes• Updated a sample, customizable, employee handbook, incl. writing 29 new policies• Created sample social media marketing campaign for LinkedIn, Facebook, and Twitter

Menomonie, Wi

• Served as a role model for 46+ student residents, male and female, in the UW-Stout upperclassmen residence halls• Initiated regular contact with residents to ensure their needs were being met and to build relationships with them• Planned and hosted social, educational and service events to strengthen floor and campus communities• Performed minor administrative duties• Took note of behavioral changes or issues to ensure the safety of all residents• Enforced residence hall policies in a respectful manner

Eagan, Mn

• Evaluated and redesigned the internal communications newsletter, researching and implementing effective methods of communication throughout the process• Interviewed and discussed options with the newsletter’s intended audience• Worked with an engineer to create standard work instructions for bindery equipment• Redesigned multiple internal communications documents to increase effectiveness• Presented redesigned newsletter and plan to executives prior to execution• Created a maintenance/sustainability plan for the new newsletter design to combat the lack of availability of communications professionals• Gained a valuable understanding of the corporate environment

Menomonie, Wi

• Supervised 5-9 employees on the front line per shift• Upheld the company’s values through enthusiastically and thoroughly ensuring that customer needs were met• Ensured that all necessary tasks were completed, delegating when necessary• Minor accounting responsibilities