Zenyu Loh Email & Phone Number

WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Helping customers to troubleshoot and diagnose technical problems they may experience when using Adaptavist products.
• Testing and reproducing customer problems in a local instance.
• Advising customers how to resolve technical problems that they may experience.
• Creating bug reports and feature requests to improve the company's products.
• Understanding Groovy and Java scripting languages.
• Outlining the best practices to customers and upholding the support standards outlined in the Service Level Agreement (SLA).

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Triage customer raised defects involving multidisciplinary debugging skills
• Developing software based on Java, JavaScript & AWS services using agile delivery methodology
• Developing familiarity with the existing application and code base quickly and efficiently
• Working effectively with UK based stakeholders and resolving issues faced by the team
• Collaborating with others on the project to brainstorm about the best way to tackle a complex technological infrastructure, security, or development problem
• Performing root cause analysis for production errors, investigating and resolving technical issues

Petaling Jaya, Selangor, Malaysia

• Providing software support for Swisslog WMS developed in Java and installed at various sites across SEA region.
• Responding to customer concerns and complaints in an adequate manner.
• Providing regular software maintenance on site, and assisting in project realization when necessary.
• Assisting in project realization, develop enhancements, which include requirement specification, low level design, development in Java, integration and training.
• Ensuring adherence to all relevant instructions and standards pertaining the software support cycle and according to PHB: Process Hand Book.
• Performing daily support works to Swisslog global covering various scope from sales, implementation, up to customer support work pertaining to software functionality, GAP analysis, database tuning in Oracle and MS SQL.

Selangor, Malaysia

• Providing elements within modules.
• Focusing on internal team specifications.
• Assisting in developing design specification, test plan, and release note.
• Assisting in setup, configuration, and rules according to requirement.
• Developing design specification in Java according to requirement specification.
• Solid understanding of the customer's operational working practices and requirements.

Selangor, Malaysia

• Understand the concept and definition of Warehouse Management System.
• Participate in analysis and definition of WMS software requirement.
• Development and testing of WMS system and application software.
• Focus more on internal team specifications as well understand customer requirements.
• Adhere to the appropriate design strategies and development methodologies, as defined by the SW PM and Company quality procedures.
• Recognize, identify cause of bug and able to apply fixes to resolve it.

Cardiff, United Kingdom

• Working behind the bar
• Serving food and drinks to customers
• Worked on the tills receiving cash and card payments.
• Ensuring customers satisfaction in services and products.
• Working during live music, gigs & club nights
• Taking part in volunteering schemes

Cardiff, United Kingdom

Molecular radiotherapy (MRT) uses unsealed radioactive nuclides to target and destroy cancer cells. MRT is a model for personalised anti-cancer therapy based on state-of-the-art imaging. The field of MRT is in rapid development and has been identified as a high priority area by the Clinical and Translational Radiotherapy Research Working Group (CTRad) of.

Kuala Lumpur, Malaysia

• Assist customers calling in through company’s service line.
• Engage customers by promoting company’s latest service and updating customer’s profiles.
• Gained experience on handling phone calls and providing satisfactory service.
• Learned the importance of patience through handling of impatient and uncooperative customers.

Bachelor'S Degree, Computer Science

Activities and Societies: President of the Photography Society

Bachelor'S Degree, Information Technology

Activities and Societies: Vice President of the Information Technology Student Club

Cambridge A Levels

Spm (Sijil Pelajaran Malaysia)