Katherine Vasquez Email & Phone Number

Chile

Ontario, Canadá

- Coordinated event bookings of various scales for multiple corporate floors, adapting logistics as needed.- Effectively handled client inquiries and resolved issues through phone, email, and in-person interactions, demonstrating excellent communication and problem-solving skills.- Supported executives on-site to ensure satisfaction and resolution of any issues.

Región Metropolitana De Santiago, Chile

- Developed and executed data-driven social media campaigns, boosting brand awareness, engagement, and audience growth.- Produced comprehensive reports by analyzing campaign data with specialized tools.- Utilized audience segmentation techniques to tailor content and campaigns for different target groups, and conducted A/B testing to identify the most effective strategies.- Created visually appealing graphics and multimedia content to enhance social media posts and campaigns.- Fostered a strong online community by engaging with followers, responding to comments, and managing customer relationships.

Región Metropolitana De Santiago, Chile

- Executed successful data-driven social media always-on campaigns for clients, increasing brand awareness, engagement, and audience growth.- Crafted compelling and persuasive content for diverse brands, to resonate with specific target audiences.- Implemented effective strategies to enhance online visibility and drive audience engagement, generate leads, and promote sales.

Región Metropolitana De Santiago, Chile

- Ensured up-to-date management of customer service on social media for Chile's largest multi-channel television provider (VTR) by engaging with users, responding to over 250 inquiries daily, tracking their issues, and escalating complex cases to the appropriate department.- Overseed responses, actively following up on all user cases, collecting and analyzing data, and delivering weekly and monthly reports to the client.- Navigated complex customer interactions with empathy and understanding, consistently exceeding expectations and ensuring high satisfaction levels.

Región Metropolitana De Santiago, Chile

- Developed and executed effective messaging and communication strategies, overseeing the creation of promotional and informative materials for public dissemination.- Worked with various media forms, including press releases, digital campaigns, and social media. Responded quickly and professionally to crises and challenging situations, ensuring consistent and positive messaging and branding.- Attended speaking engagements, hosted special events, and developed relationships with media outlets and other organizations to enhance the institution's visibility and reputation.- Conducted quality control on all communications, and ensured that all materials aligned with the institution's branding and messaging standards.

Venezuela

News Writer:- Added stories and elements to make the broadcast more attractive, selected footage and sound bites for consistency, and liaised with the production team to maintain high technical standards. - Communicated with the studio crew and anchors while on air, ensuring the broadcast stayed within time limits and produced breaking news reports. Ensured the broadcast ran smoothly, and managed any on-air issues.- Performed research on local, national, and international affairs to stay updated with current events and ensured the overall quality and effectiveness of the news presentation.News Producer: - From concept to live broadcast, produced "Connexion Digital," a daily program that focused on current international and national affairs through the lens of social media platforms. Managed the entire production process, coordinating a team of reporters, writers, audiovisual producers, and anchors, while curating content to ensure the program effectively covered and presented relevant news.