Reservation Supervisor
Current- Arrange and guide daily work of staff, optimizing the work flow of department.- Develop employee training programs and organize departmental training.- Participate in data analysis and forecast report, assisting revenue manager to develop sales and price strategies.- Provide professional and considerate consulting services and room reservation services with proficient hotel product knowledge.- Contact the third party to promote the online sales and promotion updates.- Monitor the booking situation, managing dull sales and overbookings.- Process early departures, extension stays and no show cases.- Responsible for system rate code set up and updates.- Check monthly commission reports.