* Development, maintenance, and enhancement of user interfaces, utilities, database modifications and automated task/scripts* Development and maintenance of reports used by Senior Management, Administrative Staff, and Clients to track daily and monthly progress and analyze results from new/existing applications* Evaluation of Client and internal requests for data modifications and system integration* Collaboration with vendors and other outside services on system compatibility, application specs and data formatting/requirements

Database Management/Maintenance, all fundamental software issues/code changes. Maintaining existing client interface via Exchange/Promoneo/.NET. Developing new client interface, custom operation reports, basic software support for all departments.  Database Administration (MSSSQL): Identifies database requirements by interviewing customers; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems. Recommends solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications.  Programing (.NET): .NET Programing designs, modifies, develops, writes and implements software programming applications and components; supports and/or installs software applications and components; works from written specifications and pre-established guidelines to perform the functions of the job and maintains documentation of process flow.  SQL Server Reporting Services (SSRS): Work collaboratively to define and develop custom reports and dashboards that deliver real-time information to support the evolving business. Create and customize SSRS reports. Lead data extraction and the development of the reporting data marts.  Code review/testing: To be able to review and test others and own applications/reports/procedures and processes before deploying into production.  Latitude Related Issues: Basic Latitude related software issues.  Assistance to SVP: Assistance to SVP in direction on staff and daily updates.  Daily Job Review: Analyze and review daily job automation and updates as needed.  Time off Requests: Keep track of time off requests to ensure too many people won’t be out at once, make sure tasks are delegated appropriately for back up in the event someone requests PTO.  Regular Duties: Maintain regular assigned duties and back up of additional task as needed for team

Providing technical expertise for website developers

* Design processes to streamline loads and updates into our Latitude system. * Implementation of reporting solutions for internal and external clients. * Setup and configure automated data transformation tasks between us and our clients, meeting translation specifications and file transmission schedules of both parties. * Evaluate and improve upon existing data transformation processes. * Work to improve performance of Latitude system database. * Troubleshoot and resolve system issues in conjunction with Latitude support. * Automate processes where possible to improve department productivity.

* Website implementation* Lead engagement application support* Lead engagement* Project management * Online sales

* Management of vendor collaboration and integration policies* Project management assistance* Phone system support (PBX, VoIP, Asterisk, SIP, Hosted VoIP )* Implementation of software upgrades and update customers on newly designed software features.* Use of advanced knowledge of SQL administration * Advanced Windows server performance troubleshooting* Dialer Campaign managemnet and support* IIS administration* .net application support

• Company Website Management - Implement SEO strategies, Design themes and content management• SQL Database Management• Infrastructure Management - Maintaining backups, Routers, VPN, Security Certificates, Windows Server deployment• Microsoft Team Foundation Administration - Maintenance and Development• Customer Service - Provide end users solutions to complex problems• Quality Assurance - Testing of new deployments• Development – Creating, Maintaining and Releasing of application builds• Server Room Management

Analysis - Performing technical design duties which include the analysis of business requirements and applying CMS methodologies to produce development estimates and functional specifications for use by other members of the team: other Developers, Product Analyst, Quality Assurance Specialist, and Technical Writers.Programming – Implementing change requests (enhancements & defect corrections) and ensuring that coding standards are adhered to at all times. This includes the development and maintenance of software customizations and user interface, standard and custom reports.Technical Documentation Writing - Creating and maintaining functional/technical notes relating to a support issues or new enhancements.· Assist with software deployment & implementations in a MS Windows environment· Obtain, install & configure third party software components· Establish functional & technical specifications for integration· Monitor, troubleshoot & resolve technical requests

* Promoted to Latitude Software support department supervisor Dialer analyst (3rd year)Software engineer III (2nd year) Software engineer II (1st year)• Implement software upgrades and update customers on newly designed software features. • Management of vendor collaboration and integration policies• Consult with development for new innovation to introduce to software interfaces.• Provide Front Lead support for users and Internal organization • Resolve system bugs and issue's reported by users. • Use of advanced knowledge of SQL administration tactics• Troubleshooting of VB, C# and .NET applications• Participant in 24/7 support call rotation• Project management• Conduct training session for intermediate and advance support technicians• Creation of technical documents • Citrix environment administration• Supervisor of 6 employees

• Ensuring data networking tools and processes meets customers demand• Installation and configuration of clients desktops• Using Connect Wyse to resolve system issues • Review, maintain and keep current all relevant software and hardware license and support agreements

• Monitor insurance claims by running appropriate reports and contacting insurance companies to resolve claims that are not paid in a timely manner• Identify coding or billing problems from EOB’s and work to correct the errors in a timely manner• Update the patient account record to identify actions taken on the account• Work with patients and guarantors to secure payment on outstanding account balances• Experience with MEDITECH, ONBASE/ DEI, OPAS Terminal, AVAILITY