Zeshan N. Email & Phone Number

Stockholm, Stockholm County, Sweden

- Tech whiz with a passion for solving problems and keeping systems running like clockwork.- Collaborates with a global team of system admins to tackle tickets around the clock.- Champions compliance and security guidelines, including ISO 27001, GDPR, PCI, HIPPA, SOC II.- Resolves hardware and software issues remotely and in-person.- Ensures new hires hit the ground running and leavers depart without a hitch.- Builds and deploys macOS and Windows operating systems to perfection.- Keeps an eagle eye on assets, conducting regular stock checks to ensure they're always up to scratch.- Master documenter of accurate installation and procedure guides.- Skilled in liaising with third-party vendors to get the job done.- IT storage room magician, recycling hardware and disposing of equipment in line with EU guidelines.- Network security watchdog, responding to events with ninja-like speed.- Constantly on the lookout for new tech to enhance and streamline systems.- Always on-call, and always willing to go the extra mile to get the job done.

Lahore, Pakistan

As the go-to person for retail IT infrastructure, I lead store projects from start to finish. From incident tickets to equipment disposal, I handle it all with style and expertise. Here's a glimpse of my cool and concise approach:- Take charge of incident tickets and follow escalation protocols to efficiently resolve issues- Impress with initial support, classification, and prioritization activities- Manage open incidents and ensure they're moving towards resolution- Streamline the flow of retail IT equipment from shipping to receiving and disposal- Keep multi-functional teams and projects on track with a collaborative and proactive approach- Translate business requirements into IT requirements with ease- Work seamlessly with third-party IT vendors for smooth project execution

Lahore, Pakistan

- Install and configure computer applications.- Troubleshoot, diagnose, and resolve issues.- Respond promptly to customers' calls and emails and take necessary actions to resolve issues.- Engage in regular network troubleshooting activities and resolve network connectivity issues.- Monitor networks and applications using 3rd party tool PRTG.- Introduced automation of monitoring system for 24/7 network systems.- Proficient in DHCP, DNS, IP, LAN/WAN, VPNs, Networking, and Troubleshooting.- Manage and take ownership of the resolution process for all customer-related issues.

Master'S Programme In Information Systems

Bs Information Technology