Archie Cortez Email & Phone Number

 15 years of experienced Information Technology Technical Support Specialist Competent Leadership and Management skills  ITIL compliant skills such as Service Management, Incident Management, Problem Management, Change Management skills Enhanced Operations and Project Management skills In-depth knowledge and understanding of IT software packages and operating systems. Skilled in providing Customer and End-User Support. Policy, Rules, Process and Documentations creation and writing skills Broad understanding and experience of computer hardware/software, including repair, installation, configuration, management, troubleshooting, networking and end user support. A very self-motivated person, flexible, honest. Able to work independently and an excellent team player.