Zeus Khambatta Email & Phone Number

Singapore

Singapore

• Consistently achieving >100% of GRR and NRR in this tenure• Meticulously plan out Customer Objectives during Onboarding; helping with Event Design, Use Case mapping, and Value Realisation• Managing multiple Strategic Accounts in APAC • Creating comprehensive Success Plans and Executing on them quarterly • Performing regular Health Check to prevent churn and ensure consistent Product adoption within accounts• Conducting Quarterly Business Reviews for all customers; including traveling within SEA to conduct them in person• Being the Voice of the Customer internally, and liaising with CCO, CRO, Product, Engineering, Support, and Sales to ensure a smooth-sailing customer experience

Singapore

• Managing a 1: Many model for a book of business with 13,000+ customers Consistently exceeding monthly targets• Consulting and advising customers on their overall CRM and marketing technology strategies to improve product adoption across multiple product types on a day-to-day• De-escalating customer issues and conflicts; with prioritizing solving for the customer• Managing stakeholders cross-functionally with Sales, Support, Product, and Engineering to advocate for customers and remove roadblocks

Singapore

• Troubleshooting CRM software-related matters over emails, calls, and live chats (handled 4,000+ cases)• Showcasing ownership and grit by being the main POC for all cases till resolved • Consulting customers on how to set up their marketing, sales, and service automation as per their business needs, working with both C-Suite and individual contributors alike• Identifying and highlighting customers with strong upsell/cross-sell potential to the sales team

Singapore

Currently Focusing on: • Enabling Learning Organisations and Independents to shift their courses to a digital platform • Finding solutions for the learning community to mitigate risks from covid-19• Pushing the idea of accountability and alignment in learning through data driven practices as people work-from-homeGnowbe is a pioneering mobile micro-learning and engagement solution to help the modern workforce learn faster and better. Based on the latest science of adult learning, gamification and behaviour design, Gnowbe's approach is bite-sized, collaborative and drives 'on-the-job application' for greater performance. Gnowbe is all about learning-by-doing. We do this through a simple approach based on adult learning science called Know - Think - Apply - Share.We believe in life-long learning and growing your knowledge into being through small actions every day. We care about empowering people to be their best and instilling curiosity in every learner.

Singapore

Bid4skill is an online marketplace for training providers that creates transparency in the market when sourcing for soft skills trainers and coaches. It cuts down the time taken to find the right provider from 4 weeks to just 3 days. My Role: Managing a team under various functions and driving growth in building databases of 100+ corporate clients and 600 training providers in our first 6 months, leveraging on effective sales channel management, digital marketing techniques and plain old grit. Analyzing and vetting partnerships, tying up with organisations that support Bid4skill's organisational & product goals to build an ecosystem of the right channel partnersNegotiating deals successfully with SVP HR and CHRO in MNCs, through building long lasting trust and mentor-mentee relationshipsPlanning, organising and moderating panel discussions on various learning and development topics with 50+ MNCs and SMEs in participation

Bangalore

Developed Training Needs Analysis solutions for 100M USD generating fintech company in Bangalore Developed content for Learning and Development workshops for clientsHeaded project for U.S Based $3.4Bn Logistics Company , spanning a training period of 6 monthsDeveloped questionnaires to aid assessment of participants in training programsWrote in depth case studies covering up to 8 behavioural competencies in eachPart of an emergency content revamp team for tech consulting giant