Zeus Khambatta Email & Phone Number

Singapore

Singapore

• Consistently achieving >100% of GRR and NRR in this tenure
• Meticulously plan out Customer Objectives during Onboarding; helping with Event Design, Use Case mapping, and Value Realisation
• Managing multiple Strategic Accounts in APAC
• Creating comprehensive Success Plans and Executing on them quarterly
• Performing regular Health Check to prevent churn and ensure consistent Product adoption within accounts
• Conducting Quarterly Business Reviews for all customers; including traveling within SEA to conduct them in person

Singapore

• Managing a 1: Many model for a book of business with 13,000+ customers Consistently exceeding monthly targets
• Consulting and advising customers on their overall CRM and marketing technology strategies to improve product adoption across multiple product types on a day-to-day
• De-escalating customer issues and conflicts; with prioritizing solving for the customer
• Managing stakeholders cross-functionally with Sales, Support, Product, and Engineering to advocate for customers and remove roadblocks

Singapore

• Troubleshooting CRM software-related matters over emails, calls, and live chats (handled 4,000+ cases)
• Showcasing ownership and grit by being the main POC for all cases till resolved
• Consulting customers on how to set up their marketing, sales, and service automation as per their business needs, working with both C-Suite and individual contributors alike
• Identifying and highlighting customers with strong upsell/cross-sell potential to the sales team

Singapore

• Currently Focusing on:
• Enabling Learning Organisations and Independents to shift their courses to a digital platform
• Finding solutions for the learning community to mitigate risks from covid-19
• Pushing the idea of accountability and alignment in learning through data driven practices as people work-from-homeGnowbe is a pioneering mobile micro-learning and engagement solution to help the modern workforce learn.

Singapore

Bid4skill is an online marketplace for training providers that creates transparency in the market when sourcing for soft skills trainers and coaches. It cuts down the time taken to find the right provider from 4 weeks to just 3 days. My Role: Managing a team under various functions and driving growth in building databases of 100+ corporate clients and 600.

Bangalore

Developed Training Needs Analysis solutions for 100M USD generating fintech company in Bangalore Developed content for Learning and Development workshops for clientsHeaded project for U.S Based $3.4Bn Logistics Company, spanning a training period of 6 monthsDeveloped questionnaires to aid assessment of participants in training programsWrote in depth case.