Zeus Tan Email & Phone Number

Singapore

Singapore

• Manage day-to-day operations for all 4 airport lounges owned and/or managed by dnata in Terminal 1 and 3
• Primary point-of-contact when there are issues pertaining to staffing, sub-contractor, food quality, customer service, or accidents and mishaps on-site, including client lounges
• Actively involved in the enhancement of lounge menus in coordination with dnata Catering team
• Perform food safety and hygiene audits to ensure compliance with HACCP and ISO 22000:2018 guidelines
• Develop standard operating procedures, business continuity and service recovery polices
• Lead a team of 40 lounge staff, ensure they are professionally trained and certified as required to effectively carry out their job

One Fullerton

• Led a team of 30, coached employees in areas of guest service, upselling of menu items, performance and service recovery
• Developed weekly roster, ensuring appropriate coverage daily and on special occasions while balancing labour costs to ensure departmental profitability
• Tracked data on 1,560 guest comment cards, TripAdvisor reviews and dianping.com for 2016 and 2017; identified marketing trends, needs for improvement and guest satisfaction
• Assisted in expense management, inventory control, and other logistical responsibilities
• Ensured compliance to all official regulations and standards; passed all safety audits including HACCP, 5S and Risk Management
• Created customised menu for guests, accommodating to their needs

One Fullerton

Bachelor'S Degree, Hospitality Administration/Management

Affiliated to University of Nevada, Las Vegas

Diploma In Culinary And Catering Management