Zorin G. Email & Phone Number

New York, New York, United States

Greater New York City Area

- Oversaw IT solutions for North America including Senior Management and all retail locations- Prioritized received requests to minimize troubleshooting time, initiated follow-up calls to ensure effectiveness of resolution- Installed and configured various applications on client’s desktops and laptops- Troubleshot operating system errors; internet and network connectivity complications; network and local printers, scanners, smart phones, wireless routers, digital signage, A/V equipment

Greater New York City Area

- Provided technical support to end-users on various desktop and in-house applications, networkconnectivity, user access complications

Greater New York City Area

• Responsible for providing support to end-users on Windows and Mac OS, standard desktop applications, local area network connectivity, hardware related issues, peripherals, tablets and smartphones;• Provided support for top managers, including CEO, EVP, SVPs and Senior Directors;• Assisted with audio and video-conferencing, including desktop videoconferencing (Skype for Business, Polycom RealPresence Desktop, Google Hangouts);• Monitored SCCM client status and remote software deployment;• Analyzed and provided recommendations for hardware and software standardization;• Utilized ServiceNow Asset Management to keep track of inventory;

Greater New York City Area

• Provided Level II technical support to end-users on network connectivity, user access, printing issues along with various in-house application complications• Managed Active Directory Users and Computers • Administered applications and updates deployment with Dell KACE Systems Management Appliance - K1000• Managed Windows XP/Office 2003 migration to Windows 7/Office 2010 • Identified root causes of technical issues to ensure timely resolution and proper escalations.• Provided remote assistance for immediate solutions• Supported Blackberry, iPhone, and Android devices

Greater New York City Area

• Managed remote and onsite technical support to end-users on network connectivity, user access, printing issues along with various in-house application complications• Prioritized received requests to minimize troubleshooting time, initiated follow-up calls to ensure effectiveness of resolution • Installed, configured and troubleshot operating system and various applications on client’s desktops and laptops, as well as network and local printers, scanners, smart phones, wireless routers, video-conferencing equipment• Administered deployments using Symantec Ghost, implemented backup of network folders, verified file selection and investigated possible errors• Captured video of major company cultural events, created educational and training video, as well as video and photo presentations• Designed and maintained databases that reflect the clients’ participation processes• Created a wide variety of forms, as well as reports and presentations for organization departments• Analyzed data outcomes, compiled Monthly Activity Reports and Biweekly Educational and Referrals Reports for distribution to program managers and executive administrators• Evaluated hardware and software and recommended best options for company’s needs• Maintained computer equipment inventory• Educated users through the correct procedures and tools for technical issues as well as providing training on all aspects of software usages, desktop operations, database usage, and electronic correspondence

Computer Programming

• Intensive Training In Pc Based Applications