Zhanè Nash Email & Phone Number

Acted as the main IT contact, directing queries to relevant resources. Collaborated with HR and IAM to enhance onboarding processes. Resolved 2,890 incident tickets from January 2024 to present, showcasing exceptional problem-solving skills, while maintaining thorough documentation for future reference.

Provided support and guidance to end-users for troubleshooting, tested programs to ensure they met objectives, developed and launched restaurant menus for clients, and served as an escalation point for complex technical inquiries, showcasing expertise in product knowledge and problem-solving.

Monitored and documented problem behaviors with detailed data and graphs, managed challenging situations with de-escalation techniques, boosted client engagement with creative activities, and supported clients with ADHD, autism, and oppositional defiant behavior using visual aids, simplified communication, and stress scales.

Established strong customer relationships for smooth loan management, effectively handled complex complaints with empathy, maintained comprehensive product knowledge to meet customer needs and grow clientele, and ensured confidentiality while monitoring accounts for suspicious activity.

Introduced the church’s first internship program for psychology students, providing 120 service hours; created the MCPC initiative to mentor at-risk minority children and enhance mental health awareness; and improved lesson plans to support student-centered learning.

Effectively managed high call volumes while delivering exceptional customer support, produced insightful sales reports with improvement recommendations, increased sales by 3% through upselling, and maintained detailed customer records to improve interdepartmental communication.