Zhanelle Buccat Email & Phone Number

Managed and deployed builds to testing environments using continuous integration tools for the InsuranceNow productConfigured, maintained, and continuously improved infrastructure to enhance scalability and securityAdministered authorized access to Jira projects and GitHub organizations for InsuranceNow usersCreated and enforced release processes and standards for ever-evolving change managementWorked inclusively with cross-functional teams with a shared goal of delivering expert services to our customersSupported diversity, equity, and inclusion in the workplace as a lead for Guidewire's Asian & Pacific Islander employee resource group (ASIAPACguide)

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

Troubleshooted reported customer issues and designed solutions to improve their business workflows and needsResolved configuration and code bugs and conducted quality assurance tests within SLA timelines Created release plans for when to deploy code changes to our testing and production environmentsWrote SQL queries to retrieve information and present meaningful data for DataCare and its customersConducted internal and external user acceptance testing and presented project sign-off demos for Product Management approval

San Francisco Bay Area

Facilitated a safe learning environment for native Japanese speakers studying abroad to practice their English skillsProvided mentorship with scheduled weekly meetings of 0.5-1 hour sessions with 1-2 partners at a timeExchanged information and experiences of cultural similarities and differences to enhance cross-cultural literacy

San Francisco Bay Area

Created, edited, and managed department documents and spreadsheets using Google Drive applicationsCollected and verified forms for undergraduate and graduate studentsFiled, sorted, and mailed important documents to their respective departmentsFollowed up with inquiries from students and faculty in person and via email and phone calls

San Francisco Bay Area

Scheduled events using Microsoft Outlook to communicate with an office of 15-20 coworkers at a timeManaged the file database using Microsoft Access by creating and updating filesFiled 100+ documents per week chronologically by property site to upkeep organizationScreened and directed 10-30 phone calls per day for efficient communication

San Francisco Bay Area

Grossed $30,00-40,000 in sales per weekProcessed 100-300 transactions per dayAudited the registers and filled out closing forms at the end of the shiftRestocked merchandise and kept the workplace clean

San Francisco Bay Area

Provided tutorial services for Accounting, Economics, and Mathematics to enhance students’ learning of course materialImplemented diverse teaching strategies to ensure compatible comprehension of conceptsOrchestrated review sessions to help students prepare for final examinations

San Francisco Bay Area

Grossed $1,000-$2,000 in sales per weekFacilitated training for new employees in processing transactions through the store’s database systemAudited the registers and completed closing forms at the end of each shiftCollaborated with the Assistant Manager in managing inventory and confirming the accuracy of orders

San Francisco Bay Area

Audited the register and completed closing forms at the end of each shiftProcessed payments while keeping the front of the house, restrooms, and patio cleanRestocked pre-packaged food items, utensil area, and drink stationManaged time effectively by prioritizing tasks in order to finish all cashier duties by the end of the shift

San Francisco Bay Area

Logged and maintained customer data using Microsoft ExcelProcessed payments at cash register using SquareAdjusted ski and snowboard measurements tailored to each customerPrepared rental items for customers such as stuffing sleeping bags and rolling tentsWashed and sanitized returned rentals as well as kept a clean work environment

Bachelor Of Science - Bs, Management Information Systems, General

Activities and Societies: Beta Gamma Sigma, Phi Kappa Phi, Management Information Systems Association, Japanese Student Society, San Jose.

Associate Of Science - As, Business Administration And Management, General

Activities and Societies: Alpha Gamma Sigma