Ihor Zhdanov Email & Phone Number

Kyiv

Kyiv

Provide analysis, advice and solutions for organizations that need to develop or improve their communication, security, printing, data or software systems. Provide trainings for the current employees, dealers, partners and customers.

Kiev Region, Ukraine

- Provide high level technical support, mentorship and expertise, handle critical issues, for employees, business partners and customers quickly, effectively and to completion.- Recreate customer problems in a technical lab setting- Identify defects, implement solutions, and input data- Conduct workshops and formal presentations to management and other professionals inside and outside the company.- Produce plans of action for various projects- Create new technologies to… Show more - Provide high level technical support, mentorship and expertise, handle critical issues, for employees, business partners and customers quickly, effectively and to completion.- Recreate customer problems in a technical lab setting- Identify defects, implement solutions, and input data- Conduct workshops and formal presentations to management and other professionals inside and outside the company.- Produce plans of action for various projects- Create new technologies to improve overall products functions- Work with written documentation, process flow, data integrity and software implementation- Independent worker with minimal supervision, display high levels of personal motivation and desire to exceed expectations- Comfortable working in a ticketing environment, taking ownership of tasks and drive to completion- Perform quality assurance testing and provide detailed documentation - Create and Manage the Technical Engineer training documentation as requirements change to ensure accuracy- Subject Matter Expert (SME) in different company's products and tools- Proactive search of additional tasks or responsibilities and collaboration with other teams and departments- Act as the technical expert during the launch and implementation phases, addressing questions and providing direction to client’s technical resources to ensure all tasks are completed properly to meet their specific requirements- Design, implement and maintain technical evaluation procedures- Review and communicate results from technical evaluation activities- Present system/solution/service designs to others- Implement IT/technology infrastructure design and planning activities- Analyze information and develop infrastructure to support business process designand improvement activities. - Design, implement and maintain technical evaluation procedures. Show less

Kharkiv, Ukraine

Systems Engineer (Computer Systems andtelecommunications).Trouble Ticket Engineer.Comprehensive IT service: Server and applicationsupport. Trouble Ticket Support (Service desk) - anidentification and eliminationof hardware and software malfunctions and ITconsulting.

Legal office Computer system administrator: remote servers running MS Windows server 2003/2008, Thinstation terminal clients, LAMP, CCTV systems, miniATS, LTSP, PXE Linux, MS and Linux desktops.

Bachelor'S Degree, Computer Engineering, Radio Electronics, Telecommunications And Communication Systems, 9

Computer engineering, radio electronics, telecommunications and communication systems

Master'S Degree, Foreign Philology (English), 9,7

Comparative linguistics, literary criticism, semasiology

Bachelor'S Degree With Honour, Foreign Philology (English), 11

http://www.hgpa.kharkov.com/language/en/homepage-2/