Zhenxi Lee Email & Phone Number

Australia

- Successfully assisted in delivering the FBT year-end client reporting within the established deadline, resulting in a 100% on-time delivery rate.- Reviewed FBT data and detected and corrected errors, leading to a 95% accuracy rate in the client reports.- Managed client and internal queries and communications via a group inbox, resulting in a 90% resolution rate within 24 hours and improved client relations.- Provided operational support on FBT questions across a number of different systems, resulting in a 50% reduction in response time and increased efficiency.- Successfully completed ad hoc additional administration tasks as required by the FBT year-end project, resulting in a 20% reduction in project completion time.- Prepared and delivered testing for FBT system changes across systems with a 100% success rate, resulting in a seamless implementation and improved system functionality.- Assisted with user access testing, ensuring that users had the necessary access to perform their job duties, resulting in a 95% access approval rate and improved user satisfaction.- Developed strong knowledge across four different systems (Miles, EFM, SAP ERP, AutoPak)

Clayton, Victoria, Australia

- Provided excellent customer service to customers by answering questions, explaining games and rules, and assisting with ticket purchases.- Meet or exceeded sales targets by actively promoting lottery games and encouraging customers to make purchases.- Managed cash and reconcile daily sales, ensuring accuracy and compliance with company policies and procedures.- Maintained a clean and organized work environment, including display cases and merchandise shelves, to enhance the customer experience.- Collaborated with colleagues and management to identify new sales opportunities, develop marketing strategies, and achieve business goals.- Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and loyalty.- Stayed up-to-date with industry trends and changes in game rules, regulations, and procedures to provide accurate and helpful information to customers.

Melbourne, Victoria, Australia

Worked in this position for the Colours of Malaysia event held in Melbourne every year and my achievements in this role included:- Coordinated with the exhibition and games director to plan and execute large-scale entertainment events and exhibits, including developing event themes, managing budgets, and supervising event staff.- Assisted in overseeing the design, layout, and installation of exhibits and games, ensuring a high-quality and engaging visitor experience.- Created and manage event schedules, including arranging logistics, setting up exhibitions and games, and coordinating with event staff and vendors.- Ensured compliance with all applicable regulations, policies, and procedures, including health and safety standards.

-Organized social and corporate events for one of the largest Malaysian studentpopulation in Australia to expand their social and career connections withother students from different countries and professional companies.- Helped managed logistics planning for MoMU's Easter camp, the largest flagship event that occurs once every year with 80 over participants.- Innovated new ideas for events and activities to ensure members always have a unique experience each time

-Organized social and corporate events for one of the largest Malaysian studentpopulation in Australia to expand their social and career connections withother students from different countries and professional companies.- Identify and develop new sponsorship opportunities to increase club revenueApproach new potential sponsors and maintain close relationship with morethan 100+ existing sponsors (Fitness First, Veritas, Gong Cha, PappaRich etc.)-Main point of contact representing the sponsorship department to facilitateday-to-day coordination and planning of sponsorship related events, and toresolve member-related issues.

Clayton, Victoria, Australia

-Focus on providing excellent customer service while preparing high qualityfresh beverages-Leverage strong management skills and teamwork by influencing and trainingother baristas on improving SOPs and customer satisfaction-Invented new method of preparing ingredients through independent researchand analysis of the brewing method that resulted in ingredients with improvedtaste and shorter preparation time. This allowed the store to extend itsopening hours by at least 30 minutes resulting in increased revenue-Promoted new upselling methods to increase revenue

Ca Foundation Program, Accounting

Bachelor Of Business (Economics And Finance) (Applied), Applied Economics And Finance

-Majoring in business statistics, marketing, risk management, accounting, financial markets and quantitative analysis -Developed core.

Foundation Degree

Activities and Societies: soccer team

Education record

Activities and Societies: Football Club Member, Book Club MemberStudied here to undertake IGCSE Examinations