Supported the management of web services and hosting solutions through key sub-products, Hostimul and Webcoder, ensuring smooth project execution. Coordinated project tasks, streamlined schedules, and maintained alignment with project goals and deadlines, contributing to on-time delivery of services. Facilitated communication between clients and cross-functional teams, ensuring clear understanding of project requirements and enhancing collaboration. Prepared comprehensive project reports and documentation, supporting decision-making processes. Assisted in the preparation of project proposals, contributing to successful project pitches and client acquisition.

Managed accounts for both individual and corporate customers, ensuring personalized financial solutions and maintaining high client satisfaction. Successfully sold annuities and insurance products, achieving sales targets and contributing to revenue growth. Ensured strict operational compliance with both internal policies and external legislative requirements, minimizing risk and ensuring audit readiness. Temporarily filled key management roles, demonstrating leadership and adaptability in overseeing daily operations and team performance. Collaborated with the Control department to promptly address inquiries and ensure regulatory compliance. Led and participated in training sessions, transferring essential knowledge and best practices to staff, thereby improving team performance. Monitored and enhanced customer service quality, proactively identifying cross-selling opportunities to boost revenue. Established strong relationships with insurance representatives, improving collaboration and increasing insurance product sales across various customer segments.

Led a team of credit approvers, ensuring high-quality credit assessments and portfolio management through advanced credit evaluation tools. Supervised the document archiving process, maintaining compliance with regulatory standards and ensuring easy access to records. Created and presented detailed credit reports to senior management, providing insights for strategic decision-making. Collaborated with internal and external audit teams to ensure adherence to regulatory and operational standards. Monitored and reviewed various credit programs, continuously optimizing processes and ensuring credit quality. Provided training and coaching to team members, improving their competency and ensuring a high standard of credit assessments. Oversaw all banking procedures and processes, contributing to improved efficiency and customer service. Assisted with customer service initiatives, focusing on enhancing customer satisfaction and resolving complex credit-related issues.

Supervised the document archiving process, ensuring compliance and efficient record-keeping. Approved small and medium credit contracts after detailed analysis, and escalated large credit contracts for higher management's final approval. Developed and executed monthly and quarterly plans aligned with organizational goals, delivering reports that supported strategic decision-making. Prepared comprehensive monthly and quarterly financial reports, ensuring accuracy and timely submission to higher management. Collaborated effectively with internal and external audit teams, ensuring alignment with regulatory standards and operational excellence. Led training initiatives for branch credit staff and new hires, providing foundational knowledge and fostering skill development in credit analysis and customer service.

Analyzed customer financial data and market information to assess creditworthiness, approving credit inquiries within authorized limits. Managed the processing and approval of credit applications, facilitating efficient loan issuance and customer satisfaction. Identified cross-selling opportunities, collaborating with the sales unit to boost product offerings and increase revenue. Implemented and oversaw the production and distribution of customer dunning letters, improving overdue payment collections and reducing default rates. Streamlined account management processes for credit and collections, optimizing overall accounts receivable management and enhancing operational efficiency.

I analyzed customers' financial data and relevant market information to assess creditworthiness. I processed small credit applications, ensuring accuracy before submitting them to senior management for approval. Additionally, I handled communication with customers regarding overdue payments, working to resolve issues efficiently.