Zhou Yan Email and Phone Number

Work closely with regional learning team members, sales leaders and executives to set up new multi session programs for both new and existing sales representativesParticipate in developing the Salesforce to be best in class in product knowledge, customer application and sales strategy. Working collaboratively with colleagues, immersing myself in this fascinating business, bringing creativity and hard work to every project, and being open to learning new skills and technologiesEnable the Salesforce to improve their performance through learning, application, experiences, and performance supportImpact people as a part of a global team creating stimulating ways to help others improve their performance at workAlign personal ingenuity and innovative ideas with the global strategic plan of the business and the teamInvestigate and implement new technologies and trends in learningClosely partner with team cross the globe to implement sales programs and create innovative learning deliverables.Monitor and evaluate sessions, programs and blended learning for effectiveness. Make necessary design changes based on business results.Documents and maintain a facilitator guide for the program including vendor information and application instruction including simulations.Incorporate new sales and product learning as appropriate that has been developed by the larger team.Apply what you know about adult learning and share what you lean along the way with the rest of the team.Use strong project management skills in developing outcomes that positively impacts the business.Help to analyze business needs and directly link performance outcomes to the business metrics. Maintain current knowledge of trends and issues in learning and development.Use strong interpersonal and communication skills to work effectively with a wide range of SMEs and internal customers.Knowledge and experience developing solutions for the 70:20:10 model would be a strong asset.

Conduct Training Needs Analysis and develop strategy to accommodate the demand from company business developmentPlan the Training Academy resources and ensure the efficiency targetLeading Training Project with cooperation with other teams and BUsSustainable Plan, develop, optimizing the In-house Trainer management program in long to support dealership to improve dealer product capabilityTraining resources and capacity planning for Lincoln InstituteTraining demand and curriculum systems continues improvements in accordance with business development and brand strategyOrganizing the network training requirements and generating training calendar with the support of dealer communicating and tech, non-tech training team. Training calendar maintenance.Training capacity planning and coordination with Lincoln training center on-site operation team as well as with vendors.Ensure operational fitness of Lincoln Institute by manage the capacity of the current training and plan for the future required training facilities.Manage the training center fix asset, ensure the facility well maintained and the environment fit the requirement of Lincoln Way. Manage the Lincoln Institute working procedures to ensure the quality and process disciplined Budgeting Assist manager to oversee the budget and carry out monthly review as well as forecast with the support of team members.Develop and roll out Training IT System & New MediaTraining relating systems administration and communication closely with suppliers and IT. New learning technology/media administration and coordination with tech, non-tech team with relevant projects.As the business owner of HR System, for development, acceptance test and launch execution.As the business owner of STARS, CARMA and the other on-line training system

Planning, organizing and managing training activities per the company business plans and strategies. Develop the sales related competences of the distribution channel, focusing on dealer sales team selling skills and other soft skill by developing,-Develop lead and manage sales training dealership training strategy, including supervision of VCE in house Trainers-Establish appropriate annual budget to meet network expansion, personnel turnover, and skills enhancement VCE China sales training business plans-Control annual sales training budget & expenditure.-Outsource training vendor management -Monitor and improve sales training delivery quality (outsource training vendor)-Set up & develop annual sales training curriculum and programs according to dealer sales training needs, such as new dealer POCC sales, sales qualified training program, sales certification program, on job coaching program, VML program, special programs, etc .-Functional support to other departments, e.g. Marketing support activity - operation idol program, new product launch program, KA sales master program etc. -Develop the new training course and training activity, e.g. Used Equipment training course, Mobile learning-Raise related sales training report.

-Responsible for training requirement surveys within dealer networks and MBCL departments, to establish and improve the dealer training system in dealers aftersales according to brand needs and dealer network development strategy of MBCL;-Responsible for making dealer training plan and executing the plan within budget approved by management; -Responsible for developing, coordinating and directing training courses/programs in coordination with MB headquarters, MB training center and external training suppliers;-Responsible for supervision of the delivery quality of all training courses/programs;-Responsible for training results evaluation to improve the training effectiveness accordingly;-Responsible for dealer certification and dealer key position staff certification programs, including planning, execution, result evaluation;-Responsible for vendor selection of training courses/programs and dealer certification;-Responsible for other ad-hoc training or related projects assigned by the management.Conduct non-technical training program ( e.g. Sales Training for Services & Parts - soft skill training / behavior training, communication skill training, selling skill training, complaining training; Process & Systems);-Prepare training syllabuses, manuals and teaching aids-Develop and maintain non-technical training course-Organize and perform non-technical training to achieve training plan and target -Monitor, supervise, motivate the learning process of all participants during each allocated training courses-Identify and co-ordinate training literatures, models, and equipment for the planned training courses -Assess, monitor and prepare report regarding the knowledge and skill evaluations before and after each training activities-Ensures proper qualification of own-self through constant upgrading training courses to keep up with the MB development-Assist to conduct and monitor Training Needs Analysis, Skill, Audit and other trainings

-Schedule offices & plant renovation and repartition work to keep pace with booming business;-Organization office & lab relocation;-Management Business Certificate renewal for all liaison office;-Manage procurement of indirect goods/materials or services, including lab furniture, lab equipment, office furniture, office equipment, travel agent, design & printing; -Review supplier performance regularly and conduct price review and negotiation;-Organization and Coordinate internal activities (e.g. Opening Ceremony, key account meeting, meeting planning and event management);-Manage daily office operation;-Develop and Maintain a health and safety working environment and system

-Project schedule formulating and controlling, project cost control;-Projects process coordination & management;-Trouble solving, data monitor and analyze;-Coordination with Owner and sub-contractor;- Raw Material control;- Engineers’ Key Performance Indication report