Successfully managed IT Infrastructure and IT Support functions for UAE & Oman.Led the Information Security department for InforFort UAE, Jordan, and Oman.Managed IS audits for major banks and government entities.Developed and managed Business Continuity Management (BCM) & Disaster Recovery (DR) strategy in collaboration with QA and other stakeholders.Attained and maintained ISO-27001 certification for InforFort UAE, Jordan, and Oman.Oversaw deployment of IT projects for major services, including PRM, ERM, FAM, enVision, and RPA.Responsible for IT budget planning, procurement, and defining IT strategy for organizational growth.Managed internal and external audits in compliance with regulatory and global best practices.Oversaw IT incident management function and conducted IT security training for all departments.Managed Vulnerability Assessment (VA) & Penetration Testing (PT) activities annually and on an ad-hoc basis, addressing findings promptly.

Managed IT infrastructure for all branches in UAE & KSA.Oversaw business applications and database support, including upgrades.Established and enforced IT security policies for UAE & KSA.Led business applications upgrades post User Acceptance Testing (UAT).Managed IT budget forecasting for software and hardware upgrades.Provided daily, weekly, and monthly production reports to management.

Managed MS SQL databases, backups, and customized Crystal Reports.Generated scheduled and ad-hoc reports to improve business processes.Oversaw database replication and restoration to the disaster recovery site.Managed data migration projects between data centers.

Successfully completed a conversion project for DWP UK involving 2.2 million document boxes and 39 million file storage records.Managed electronic data conversion from O'Neil Operating System to Metrofile Operating System.Conducted training on Metrofile Operating System for DWP employees.

Successfully managed digitization of physical records for Major Banks and Hospital in UAE.Converted 10k trunks storage records for Mashreq Bank to 90k Metrofile Document Boxes.Converted DIB physical storage records for 12 branches to 25k Metrofile Document Boxes.Converted 18k trunk storage records for Emirates Bank to 130k Metrofile Document Boxes.